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license server communication problem

New Here ,
Dec 30, 2018 Dec 30, 2018

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After successfully using ADE to download purchased epubs for several years using the same computer, I now get the this message:

Unable to Download

Error getting License. License Server Communication Problem:

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

Does anyone know how to solve this?

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New Here ,
Dec 30, 2018 Dec 30, 2018

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Should add that I am using Mac OS 10.14 (Mojave)

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LEGEND ,
Dec 31, 2018 Dec 31, 2018

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    quit Adobe Digital Editions.

    Navigate to /Users/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7 and higher, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

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New Here ,
Dec 31, 2018 Dec 31, 2018

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I have been to /Users/Library/Application Support/ but find no

"Adobe/Digital Editions" folder

Any suggestions?

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LEGEND ,
Jan 02, 2019 Jan 02, 2019

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You check the right library (hidden user library)?

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New Here ,
Oct 15, 2021 Oct 15, 2021

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I am getting the same error on an IPad Pro 2021.  Is it outlandish for me to get your advice for this same problem on an IPad?

 

David M

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