• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

My digital books are no longer available to read or download.

New Here ,
Feb 15, 2021 Feb 15, 2021

Copy link to clipboard

Copied

The email with which I signed up with Adobe stopped working because the service provider closed. Therefore, after several years I had to update my email in my Adobe account. But this meant that my Adobe Digital Editions ID changed and now I cannot read or download my e-books. When trying to open any of my books or download them again I get this error message: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
This means that the application interprets that the book belongs to another user, even though it is the same account, only that the ID varied. I cannot change my email back to the previous one because it no longer exists and, therefore, I cannot enter the code that is sent to that non-existent email to make the change. The Adobe Digital Edition application is authorized with my only account, but with a different ID that I cannot change again. So all my digital books bought over the years have been lost. I have them downloaded on my computer, but I cannot open them in the ADE app, nor do a new download. If anyone knows how to fix this problem please help me. Thanks.

 

TOPICS
ACSM files , Activation , ADE authorization , Download

Views

58

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation