My licence key is damaged how do I fix please?

[Moira1942]

My licence key is damaged how do I fix please?

[sjpt]

Depending on the damage ... try

Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

Uninstalling and reinstalling does not help.

Unfortunately, it often then gives misleading error messages about what is wrong.

A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

Restart ADE, and then reauthorize with your (old) Adobe ID.

[Moira1942]

Thank you but this did not work, Ctrl-shift-D did not remove authorisation. Have managed to get it working on an old computer but would really love to get it back onto this more modern laptop.

[sjpt]

Another thing worth trying ...

There are lots of bugs in ADE2.0.  Try replacing ADE2.0 with the older but more reliable v1.7.2.

(You can have them both installed at once if you like.)

Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

~

[Moira1942]

Thank you so much – have installed ADE v1.7.2 as your suggestion and it works. I can’t tell you how pleased I am to be able to borrow books from my library again. Thanks again. Moira