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My one Adobe ID has different uuid's on different computers

New Here ,
Apr 17, 2018 Apr 17, 2018

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I can't open all my books on one (my new) PC. Sharad Vatsa (ADOBE) said this shouldn't happen and asked for captures of authorization pages but I don't know how to send the privately... the form doesn't take attachments. What do I do?

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New Here ,
May 03, 2018 May 03, 2018

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I still can't open many of my books that indicate the license was fulfilled )with the old version of my uuid--How do I get access to those books. I have two different uuids associated with a single Adobe ID

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Adobe Employee ,
May 12, 2018 May 12, 2018

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Hi Ken,

We have already checked the server activations at our end and we won’t be able to find any device activations with the UUID ‘69bf421BDB1A4B63BAA34FE2919E2B28’. There are 2 activations and they are only from UUID ‘B0C7EEEE888241DD878B9168EDF3D332’.

You may get in touch with your eBook vendor or library (from where you have purchased the eBooks) as we don’t have any details regarding your eBook vendor. You may ask them to get the books purchased with the UUID ‘69bf421BDB1A4B63BAA34FE2919E2B28’ to the new ID ‘B0C7EEEE888241DD878B9168EDF3D332’ and they will be able to provide you a new acsm file to download the eBook again and then you may try to open it in ADE.

Regards,

Ajit

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New Here ,
May 29, 2022 May 29, 2022

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I have the exact same problem, has a solution been found?

 

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New Here ,
Aug 04, 2023 Aug 04, 2023

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I to have the same problem.
How can the solution be that I beg my ebook seller to resend ascm files???

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