Nook Glowlight Plus - Loan Token Update Failed.

[teresas43181]

I have had this nook for a year and read numerous library books on it, but yesterday I started getting a 'Loan token update failed' error when I tried to open a downloaded .epub book.

I have tried everything I can find on the internet as well as calling barnes and noble who was less than helpful. 

I have tried...(muliple times for each of these)

• Deauthorizing ADE
• Going back to ADE 3.0
• Unregister, deauthorizing my nook
• Trying a different Adobe ID
• Using a different computer

I've had every e-ink version of the nook, but I'm about to the point of buying a kindle (or course I'm blaming the nook, because although I love how this nook feels, I have had more problems with library books on this one than any of the ones before).

Thanks for any help anyone can offer -

[howard1234]

I also just started to have the same error on the Glowlight Plus. However, the book loaded properly on my older Nook Glowlight, so I assume that it has something to do with the Glowlight Plus software.

Sadly, my next eReader will also be a Kindle.

[teresas43181]

Yes, mine also loaded correctly on my older Glowlight.  I sent a question to B&N and will reply here if I ever get any type of help.

[teresas43181]

I just received this e-mail from B&N... can't say that it inspires a lot of confidence..

Dear Teresa,

Thank you for writing to us.

We understand that you are getting "Loan token update failed" error when I tried to open downloaded .epub books. We sincerely apologize for any inconvenience this may have caused.

We are aware of the issue and we are investigating this matter and will provide an update on how to resolve this issue as soon as it becomes available.

We hope you find this information helpful. Should you have any further concerns, please do not hesitate to email us back and we would be grateful to assist you.

If you need assistance by phone, please call 1-800-THE-BOOK (1-800-843-2665), Monday through Friday from 8 AM to 11 PM EST, Saturdays and Sundays 9 AM to 11 PM. If you prefer to chat with a NOOK Specialist, please visit us at: https://help.barnesandnoble.com/. Select "Live Chat" located at the left side of the page.

Your patience and understanding with this matter is very much appreciated.

Sincerely,

  Heide

[howard1234]

Here is the response I received - this inspires no confidence.

We apologize for any problems you encountered while accessing your eBooks in your Nook Glowlight Plus.

Based on the situation your described, you may accidentally de-authorized your Nook Glowlight Plus.

For assistance to re-authorize your Nook Glowlight Plus, click “User Not Authorized" Error Message When Sideloading Library eBooks from Adobe Digital Editions (ADE... and follow the steps we provide. We’ll also show you some related topics that you may find helpful.

[lee_w_p31767368]

ADD ME TO THE LIST OF PEOPLE WHO HAVE HAD THE PROBLEM."THE LOAN TOKEN  iT SEEMS TO HAVE SHOWN UP ALONG WITH OVERDRIVE.  THE NOOK IS USELESS WITHOUT A FIX.

[howard1234]

I also sent B&N the same information. We'll see what happens, but I'm not very confident that they will fix the problem.

[Guest]

Same problem.... eReader it just stopped working.   Not much help from B&N or Adobe. 

B&N Response:

We are investigating this matter and will provide an update on how to resolve this issue as soon as it becomes available

Should have went with a kindle.

[Guest]

I'm having the same problem, but I think it's related to ADE just as much as it's related to B&N.

The day that I started having problems with epubs opening on my Nook Glowlight Plus (with the loan token update failed message), I started having problems with ADE on my computer. Suddenly books that I returned were showing up again. I would return a book through ADE, close ADE, and re-open it only to find the book was back, and I tried deleting the phantom books to no avail as well. Of course, it wouldn't open; it only showed up in my bookshelf. This was especially annoying as I checked out about 10 books while trying every "fix" that I could think of to deal with the loan token problem. I uninstalled and reinstalled ADE 3 times before giving up. It took a week for these phantom books to disappear. I tried again this evening... lo and behold, I have a new phantom book.

As frustrating as the responses from B&N are, at least they are responding. I have yet to see anyone from ADE respond to any question about this issue other than to say they are moving the thread to the ADE board. MadisonMLeupp Atul Saini​

[kawibby]

This issue popped up for me within the last week.  I successfully read a library borrowed book on my Nook Glowlight Plus (NGP).  Finished it in a week.  Went to download another book and get Loan Token Update Failed on the NGP.  I can read the loaned booked on the computer just not on the NGP.  This is massively frustrating.  I have deauthorized the computer, reset the NGP, downloaded ADE 3.0, 4.0 and 4.5 again after numerous installs.  I also see a bunch of copies of previous loaned books that I have returned. 

[howard1234]

I received another email from Barnes & Nobles:

We reviewed your concerns regarding library eBooks that can't be open on your NOOK GlowLight Plus.

Based on the problem that you’re experiencing, we would like to inform that we are investigating this matter and will provide an update on how to resolve this issue as soon as it becomes available. Unfortunately, there is no workaround at this time and we apologize for any inconvenience.

We hope this email helped you in any way possible and we apologize for any inconvenience this issue has caused you.

I guess we will just have to wait for an update.

[katied624]

Same issue here, started yesterday. First it started as an authorization problem on my computer, then when I de- and re-authorized, the issue showed up on my nook. Funny thing is my mom started having the same problem about four days ago! I tried live chatting with Nook support but they cancelled the conversation without an answer. We'll see if they respond to my email.

[ashleyw96529246]

Same here with the Glowlight plus I just bought tonight. The chat guy said pretty much the same then disconnected the chat before I could get an answer. I am going to return it tomorrow and get a kindle. This is ridiculous. My simple touch has no issues at all.

[katied624]

I received this message from B&N yesterday:

		Below is a summary of your recent request along with our response. Subject I have owned a Nook Glowlight Plus for roughly 6 months now. Up until a week... Response By Email (Darwin Jay Estrada) (12/10/2016 04:41 AM) Dear Customer, Thank you for your email regarding the error that you are having when accessing library books on your NOOK GlowLight Plus. We are aware of this problem and are working diligently to resolve it. Please check back often as we hope to correct this situation shortly. Please accept our sincere apologies for any inconvenience this may have caused. If you would like assistance by phone from one of our Customer Service Representatives, please call 1-800-THE-BOOK (1-800-843-2665). We are available Monday through Friday from 8AM to 11PM EST, Saturdays and Sundays 9AM to 11PM EST. If you prefer to chat with a NOOK Specialist, please click on this link: https://help.barnesandnoble.com/ Take care and have a great day! Sincerely, Mickey NOOK Support Agent Barnes & Noble https://help.barnesandnoble.com/ 1-800-THE-BOOK Monday - Friday, 8 am to 11 pm ET Saturday & Sunday, 9 am to 11 pm ET Customer By Ask a Question (Katie Durand) (12/09/2016 06:50 PM) I have owned a Nook Glowlight Plus for roughly 6 months now. Up until a week ago I had no issues with downloading epub files onto my nook. Yesterday, I started getting the authorization issue message. So I de- and re-authorized my computer and was successfully able to open the epub file in ADE (4.5). However, when I tried opening it on my nook, it said "loan token update failed." I reset my nook, reinstalled ADE 3.0, and then ADE 4.5 again. No help. Can you help me solve this issue? My mom is having the same issue, on a different nook/computer/ADE account. Katie Version:IW

	Barnes & Noble. All Rights Reserved.

[---001:001489:16351---]

[kagar14450]

This is from the B&N Nook user forum.  An update in Overdrive security certificate broke the Nook Glowlight Plus library e-book access.

Loan Token Update Failed | Nook Support Forums

Hopefully the issue will be resolved ASAP.  I agree it's a pain, but this one isn't all on B&N shoulders.

[wm_bryanb33464329]

Check the B&N threads for this error.  Evidently B&N has placed the blame ENTIRELY on ADE.  And ADE has not denied (or even responded?) their ownership of this problem.  A big SANFU for both companies.  This user is no longer compatible with either ADE or B&N.  How's the weather in India?

[kelseyc27472417]

I have had the same problem and I bought my Glowlight Plus less than 3 weeks ago and haven't even had the chance to use it! B&N customer service pretty much just said that they have no idea when the problem will be fixed but to check back every couple days. It was beyond frustrating going though all the steps of ADE and the android file transfer (for mac users) multiple times trying to spot my error. Hopefully they have this up and running shortly or I too will be returning mine for a Kindle

[wm_bryanb33464329]

Ouch, hope you have better customer service with B&N than I had.  Their 14 day policy will get you another GLP that won't work and a fake smile, but not a return.  If anyone here is following the threads you may have noticed that ADOBE is not very responsive.  And B&N blames ADE for implementing an incompatible change without warning.  Maybe so, maybe so.  But both are going to face contempt from affected customers.

[kawibby]

So just lost my GLP on a plane but will probably buy another one simply because you can sideload apps. I suggest if you want to keep it and use it, follow these instructions and sideload Kindle app. Works well. https://www.google.com/amp/the-digital-reader.com/2015/12/15/nook-glowlight-plus-has-been-rooted/amp...

[corah18943553]

Hi all,

I received a NOOK Glowlight plus and was excited to start using it to read my Overdrive library books. I was immediately frustrated when I ran into the same problem y'all are having.

I found this post on Overdrive's site: OverDrive | Known issues with Sony Reader, NOOK Glow...

Hopefully, BN comes out with a firmware update soon. I'll have to keep using my 1st edition Nook until then.

[tanne17a]

Barnes and Noble is beta testing a fix for the Glowlight Plus. Here is a link to the discussion board with more info. https://bookclubs.barnesandnoble.com/message/101619

[teresas43181]

I know B&N says we will get a fix in the next century or 2, but I just got a new Kindle and checked out my first library book.

I selected Kindle as the book type from Overdrive, it sent me to an Amazon web page where I said which device I wanted to deliver the book to and like magic- library book on my kindle.  No plugging in my kindle, no navigating to the right folder on both my computer and my nook and then copying the book - only to get random errors.  Imagine that!  Easy as could be.

[howard1234]

I saw that B&N has an update coming, but I also ordered a Kindle about 2 weeks ago when a whole batch of library books showed up in my Overdrive account. It's very convenient to get the library books over wifi. I don't travel with a laptop, but now I can get my library books on an eReader while traveling, instead of having to wait until I get home. To me, that's a great advantage of the Kindle. Other than the library books, I don't see that the Kindle is better than the Nook.

[katied624]

According to the B&N forum linked earlier - Loan Token Update Failed | Nook Support Forums  - a beta program has been run and according to many of the people who tested it, it works. I couldn't find a way to successfully log in to the forum so I didn't try it myself. Anyways, the beta program has been pulled and they plan to issue the OTA program soon. Of course we don't know how soon soon is....

[sues95463626]

I've just started having this same exact problem with my Nook Glowlight.  I was wondering if you ever came up with a solution to this problem. Thank you.