reset or deactivate a previous computer authorized

[nav22496154]

Hi there,

The laptop i was using ADE on crashed on me. I have now installed ADE on my new laptop, but when i try to authorize this machine, i get the error

"You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices. Please try again."

Can someone please help reset or deactivate the earlier computer i authorized? Or suggest an alternative resolution? Thanks very much.    

[Nanaky · Accepted solution]

	Close all applications.
	Press WINDOWS + R.
	In the Open text box, type regedit and then press Enter. The Registry Editor opens.
	In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
	Remove the Adept Folder.
	In the Confirm Key Delete dialog, click OK.
	Close the Registry Editor.
	Open Adobe Digital Editions and reauthorize..

[Susiebaz11]

it dosent show adept folder

[Nanaky]

You found the Adobe Folder?

[Susiebaz11]

Yes but dosent say adept folder

[Nanaky]

Add a screenshot of the folders then can i check was the problem is.

[jenm47936865]

What about on a mac? I have version 3.0 because later editions don't work on my computer (apparently this is a common thing).

[nav22496154]

Thanks a bunch Nanaky. That worked for me.

[Kathi5FD3]

I am using Windows 10.  Any new directions on getting my new computer to let me activate with my existing user name and password?  Thanks,