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reset or deactivate a previous computer authorized

New Here ,
Sep 24, 2017 Sep 24, 2017

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Hi there,

The laptop i was using ADE on crashed on me. I have now installed ADE on my new laptop, but when i try to authorize this machine, i get the error

"You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices. Please try again."

Can someone please help reset or deactivate the earlier computer i authorized? Or suggest an alternative resolution? Thanks very much.    

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correct answers 1 Correct answer

LEGEND , Sep 25, 2017 Sep 25, 2017
Close all applications.
Press WINDOWS + R.
In the Open text box, type regedit and then press Enter. The Registry Editor opens.
In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
Remove the Adept Folder.
In the Confirm Key Delete dialog, click OK.
Close the Registry Editor.
Open Adobe Digital Editions and reauthorize..

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LEGEND ,
Sep 25, 2017 Sep 25, 2017

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Close all applications.
Press WINDOWS + R.
In the Open text box, type regedit and then press Enter. The Registry Editor opens.
In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
Remove the Adept Folder.
In the Confirm Key Delete dialog, click OK.
Close the Registry Editor.
Open Adobe Digital Editions and reauthorize..

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New Here ,
Sep 25, 2017 Sep 25, 2017

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it dosent show adept folder

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LEGEND ,
Sep 25, 2017 Sep 25, 2017

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You found the Adobe Folder?

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New Here ,
Sep 25, 2017 Sep 25, 2017

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Yes but dosent say adept folder

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LEGEND ,
Sep 26, 2017 Sep 26, 2017

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Add a screenshot of the folders then can i check was the problem is.

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New Here ,
Aug 12, 2018 Aug 12, 2018

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What about on a mac? I have version 3.0 because later editions don't work on my computer (apparently this is a common thing).

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New Here ,
Sep 25, 2017 Sep 25, 2017

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Thanks a bunch Nanaky. That worked for me.

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New Here ,
Jan 14, 2021 Jan 14, 2021

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I am using Windows 10.  Any new directions on getting my new computer to let me activate with my existing user name and password?  Thanks,

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