Hello, my wife has a Sony PRS-600 and her device has an authorize user (her) with an Adobe ID, according to Digital Editions when I connect her reader to the PC. The issue I have is that her Adobe ID is not recognized by Adobe as an account, so, I cannot authorize the PC with the reader to download the books to the computer. Any attempt results in permission denied errors during the copy. I have tried annonymous. I have tried with my Adobe account. Nothing has worked
I cannot find a direct help line TO Adobe to ask them for help. Does anyone have a means for me to try Adobe support directly? Does anyone have any insight into what else I can try? We no longer have the old PC that was used when she used her reader actively, and Sony has LONG ago left the ebook and reader market (and I missed the window to transition to Kobo).
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