The vendor Account you entered is not associated with the item you are trying to open. Please try again.

[claudias-mom]

I'm trying to insert a borrowed ebook on my Kobo, I've never had this problem with it before.  It was a breeze but now I'm getting this error message!!!

[Nanaky]

Has you the Device authorize with the right Adobe ID?

[claudias-mom]

‌yes

[Nanaky]

Can you open the eBook on Digital Edition?

[claudias-mom]

‌No, when I try to open it it asks me for my Adobe ID and password and that's when I get the error message.

[Nanaky]

Has you try to open the eBook befor you authorize Digital Edition?

[claudias-mom]

‌Yes and I could open it but couldn't transfert to my Kobo I had an error message saying EC_COPY_NOT_AUTHORIZED so I made some changes but now I get the vendor error... 

[Nanaky]

Its linked with the empty Authoriation. Ask your Seller for a new Download so that you can linked it with the right Adobe ID.

[claudias-mom]

‌I don't have a seller it was a free download from my library

[Nanaky]

Then you must return the eBook and new hire.

[claudias-mom]

‌WHat do you mean by new hire?

[Nanaky]

New borrow the book. Sorry for my bad English but from Germany. ^^

[claudias-mom]

‌OK so I need to reborrow the book? Hey it's ok at least you're trying.

[Nanaky]

Yes try it. Good Luck.

[claudias-mom]

‌THanks!

[Nanaky]

Hat is work?

[claudias-mom]

‌I cannot return it so I have contacted the library.  Will let you know.