Trouble with a library book on Kobo Nia

[Paul23046306qjye]

My PC is authorized, my device is authorized, and I have downloaded a library book to the device. I have ejected the device properly. When I try to read the book an error message comes up:

Your eReader is not authorized to open this book. This book is protected...etc...Because you previously deauthorized your eReader, you need to re-import the book using ADE...etc.

I have re-downloaded the book to the Nia several times, but always get this error message. I've also removed the book from the ADE library and re-imported it. I still get this error message. Does anyone know what the problem is?

[Anna282258805v9o]

Did you find a solution in the end? I'm having the same problem on the same devise

[Paul23046306qjye]

I had to download and install an earlier version of Adobe Digital Editions. It's been awhile but my recollection is that Kobo's customer service helped me with that. I don't remember whether I spoke with a rep or used the online chat, but that's what worked and I haven't had a problem since. Best of luck.

[daina282262151vr4]

<meta http-equiv="content-type" content="text/html; charset=UTF-8" />

Hi Paul, thanks for your message. I have a Mac and I can't find a
previous version of ADE that will run with this OS. I tried to
download ADE 4.0, but it won't open. Great idea, though!

Daina

-- 
--- 
Daina Z. Green
Montevideo URUGUAY
correo alternativo:   dzgreen@rogers.com 
+598 (0)95 335 009

www.dzgreen.ca
 
Canada: 
alternate e-mail:  dzgreen@rogers.com 
19 Fifth St. Ward's Island, ON  M5J 2C1  CANADA
tel: 416.203.2345



“Be kind whenever possible. It is always possible.” Dalai Lama
“Sé amable cada vez que puedas. De hecho, siempre es posible.” Dalai Lama

"Absurdo suponer que el paraíso es solo la igualdad, las buenas leyes.
El sueño se hace a mano y sin permiso, arando el porvenir
con viejos bueyes." Silvio Rodríguez

"It is absurd to think paradise is just equality and good laws.
Dreams are made by hand and without permission- plowing the future
with old oxen." Silvio Rodríguez

"Just look out the window. Does it look like we still have 12 years to do something about climate change?"

[daina282262151vr4]

I am having the same problem. My library is in Canada and I am in South America. My library says it should still work, and Rakuten-Kobo tried many steps, but nothing has solved the problem. Adobe says they no longer support this "end of life" software. I was able to download a few books in December but now cannot.  Very frustrating.