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Unable to download e-books after PC upgrade. I recently upgraded my laptop to one from the same vendor so all I had to do was to upgrade a few drivers on the hard drive. Unfortunately my copy of ADE is not so cooperative. Every time I try to download a

Community Beginner ,
Mar 10, 2015 Mar 10, 2015

I recently upgraded my laptop to one from the same vendor so all I had to do was to upgrade a few drivers on the hard drive.  Unfortunately my copy of ADE is not so cooperative.  Every time I try to download an e-book I get the message "E_AUTH_BAD_DEVICE_KEY_OR_PKCS12".  Uninstalling ADE (all three versions) along with cleaning the registry does not clear the error.  And I cannot de-authorize and reauthorize my new laptop as the de-authorize option is greyed out.  Anyone else encounter this issue?

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correct answers 1 Correct answer

Community Beginner , Mar 14, 2015 Mar 14, 2015
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New Here ,
Mar 13, 2015 Mar 13, 2015

I have a similar issue. I've been waiting for an hour for Adobe 'Support' to get back to me on chat. I hope they are well!

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Community Beginner ,
Mar 14, 2015 Mar 14, 2015
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