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Unable to download e-books

Eigil_Nielsen
New Here ,
Jan 10, 2017 Jan 10, 2017

Unable to download protected e-books to ADE

Error Message:

Unable to download

Error getting License. License Server Communication Problem:

E_ADEPT_DOCUMENT_TYPE_UNKNOWN

442
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sylviad36801664
Community Beginner ,
Jan 10, 2017 Jan 10, 2017

Seems there is a lot of us getting this problem

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Eigil_Nielsen
New Here ,
Jan 10, 2017 Jan 10, 2017
In Response To sylviad36801664

My internet connection passes through some firewalls/filters. When I managed to direct the internet connection around these ,

I was able to download e-books again. Everything is OK now.

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markb92179307
New Here ,
Jan 10, 2017 Jan 10, 2017

I am having the same problem but only one of my two computers. Everything works fine on the other. I've reinstalled the application. Also tried to deactivate but it won't allow me to.

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markb92179307
New Here ,
Jan 10, 2017 Jan 10, 2017
LATEST
In Response To markb92179307

Okay, I got help from my library. Need to delete the activation.dat file in the Library folder. It was a hidden file on my computer so you may need to do a search. After deleting, restart ADE and reauthorize.

Thanks to the Vancouver Public Library tech support.

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