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unable to erase authorisation. please try after some time

New Here ,
Feb 18, 2015 Feb 18, 2015

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spent the last few hours trying to get ADE v4 to work every time i download and .acsm file ADE activation error ... i tried to erase authorisation and  but keeps getting a error message "unable to erase authorisation. please try after some time"

activation issues yet i cant deactivate??

any help would be appreciated

thanks

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correct answers 1 Correct answer

Adobe Employee , Feb 19, 2015 Feb 19, 2015

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

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New Here ,
Feb 18, 2015 Feb 18, 2015

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forgot Windows 8.1 OS

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Adobe Employee ,
Feb 19, 2015 Feb 19, 2015

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If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

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New Here ,
Feb 20, 2015 Feb 20, 2015

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Thanks,  works for windows 7 too.

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Community Beginner ,
Mar 06, 2015 Mar 06, 2015

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What about MAC?

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New Here ,
Mar 06, 2015 Mar 06, 2015

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Never used one.

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New Here ,
Mar 07, 2015 Mar 07, 2015

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Had this problem too. Pulling my hair out. I deleted the activation.dat file in /Users/<user>/Library/Application Support/Adobe/Digital Editions as described in step 5 of this page

Error "E_AUTH_NOT_READY" | Digital Editions

Note: I wasn't able to Erase the Authorisations (step 3), getting the incredible helpful error message along the lines of 'Unable to remove authorisation. Please try again in some time'.

Good luck! DRM is the best thing ever!

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Community Beginner ,
Mar 09, 2015 Mar 09, 2015

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What is DRM?

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New Here ,
Mar 09, 2015 Mar 09, 2015

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‌Sorry - Digital Rights Management. The way that files are protected so you can only do certain things with them (print a certain amount, view for a limited time etc.) What Adobe Digital Editions does, essentially.

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New Here ,
Oct 13, 2015 Oct 13, 2015

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Thanks!

Solved my problem.

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New Here ,
Nov 18, 2015 Nov 18, 2015

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Tried to delete the authorization using regedit. It doesn't work, still getting an check authorization error

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New Here ,
Dec 29, 2015 Dec 29, 2015

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Me, too. I'm at v4.5. Does that matter?

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New Here ,
Jul 15, 2016 Jul 15, 2016

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Sorry, what do you mean by: Choose Start > Run

Not to be too backward, but this seems like a command line, but I have no idea where to find it on my Windows 7 computer....

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New Here ,
Jan 30, 2017 Jan 30, 2017

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I have tried this solution and adobe digital additions 4.0 still will not allow me to erase my authorization and I still cannot download borrowed books from our library....activation error/unable to erase authorization/please try after some time.

Up until this month I was using a very early addition of ADA 1.7 without issue. So I downloaded the latest addition and uninstalled the older version and now I do not know what to do. If I delete the current addition what happens to the books in my personal library?

The whole point of E Books and E Readers is supposed to be the convenience factor...hours later and I am seriously thinking going to library for a real book would be EASIER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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New Here ,
Apr 19, 2017 Apr 19, 2017

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That's funny - I was sitting here - thinking the same thing.  I could get in my car, drive to a library and have finished reading 10 books - until I figure this mess of software out.

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New Here ,
Mar 26, 2018 Mar 26, 2018

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Followed these steps however when got to deleting HKEY_CURRENT_USER my computer wouldn't allow it. Please advise...

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New Here ,
Feb 02, 2022 Feb 02, 2022

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LATEST

Thank you so much, it worked

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Community Beginner ,
Mar 27, 2018 Mar 27, 2018

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What about android? It s a shame thta after almost 2 weeks the program has not been fixed yet

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New Here ,
Apr 22, 2018 Apr 22, 2018

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This solution worked perfectly for me as well .... Thank You

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New Here ,
Nov 18, 2020 Nov 18, 2020

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Not working on Windows 10.

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New Here ,
Nov 18, 2020 Nov 18, 2020

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Thank you. This solved my problem. This started after a windows update in November 2020, might be just coincidence!

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New Here ,
Dec 01, 2020 Dec 01, 2020

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Hi!

You are allowed to have two downloads on two different computors.

My old Mac crached today and I am unable to uninstall Photoshop on that one.

How can I reach Adobe to ask/tell whats happend, to not count that download, to let me have my two downloads on new computors?

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New Here ,
Dec 01, 2020 Dec 01, 2020

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Problem solved!

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