Unable to erase authorization (have MAC)

[lsherburne]

I am trying to troubleshoot an error of :

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

According to other feedback you need to erase authorization and then redo it to get this error to go away.  My issue is that when the window opens for (command-shift-D  and it has my Authorized user correct, and asks for password.  I input my Adobe password and says it is the incorrect password.  I have gone onto the main Adobe site and changed my password; reloaded Adobe digitial editions; restarted computer...

Still get the same error when I try and download a book.  Any ideas?

Even tried to do command-shift-u  which is supposed to open the authorization window, this does not work.

[mier!]

THANKS SO MUCH! I battled with this for two days. May 2020 bring you lots of joy!