Unable to erase authorization on Adobe Digital Editions on MacBook Air

[Incredible_gift9669]

I want to borrow e-copies of library books on Libby.  I have done this in the past with Overdrive.  I have an old Adobe account which uses my old defunct/inactive email address as the password.  It won't communicate any more with my library card which now uses my current email address.  So I want to erase it's authorization on Adobe Digital Editions  and authorize my new Adobe account which uses my current active email address.  However, when I try to do this I get the message:  "Unable to erase authorization.  Please try after some time."   I have been trying unsuccessfully for a week and have spent many hours with on-line chat support and a live agent - who directed me to this forum.   I have tried changing the email address on the old account to my new email but it is not accepted as it is already being used in  my new account.  I have tried changing passwords.  I have tried to access my Adobe Digital Editions account through an incognito window.   I have tried unsuccessfully to delete the new account hoping I could change the email on the old account to my current one.   I hope some one can help. 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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