Unable to Open .acsm in Adobe Digital Editions

[Mohan G]

Dear Digital Editions Support Team,

I am writing to report an issue I am facing with a purchased e-book. The file is not opening in Adobe Digital Editions, and I am unable to access the content.

Here are the details of the problem:

E-Book Title: 3dsMax Animation

I have Adobe Digital Editions 4.5 installed and authorized with my Adobe ID. My device runs on [windows 11].

Issue Description: When I attempt to open the e-book in Adobe Digital Editions, [Unable to download
Error getting License. License Server Communication Problem: E_ADEPT_REQUEST_EXPIRED].

To help in resolving the issue, I have attached a screenshot showing the error message or issue I encountered.

I kindly request your guidance on how to resolve this issue so I can access my e-book. If there are specific steps or further information required, please let me know.

Thank you for your support. I look forward to your response.

Best regards,
Mohan Gayen

[Email removed by moderator]

Adobe Case ADB-38255488-P9D7

Attachment: Screenshot of the issue

[staffan-65]

Have the same issue since yesterday.

Staffan Viden

staffan.viden@telia.com

[lennart_3687]

I have the same problem. I can not download/open e.books in Adobe digital editions from today. It has for me been a standard procedure with e.books for several years without any problem. See attached error mesage

lelin1949@gmail.com

[lennart_3687]

Back on track again. Adobe digital edition and e-book downloading works again as it should.

[Mohan G]

I have tried many times but it doesn't work. But I am still trying.