Unable to open ebook on Kobo reader

[heatherb22685022]

I am unable to open a ebook I just downloaded from the Library.  It says, "This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorize for use with your Adobe ID. Please sign-in with the authorize Adobe ID and try again. www. kobo.com/help."    I checked my PC and I am still authorized.   Where do I go from here?

[Moved out of the Lounge and into a product specific, support forum - moderator]

[Nanaky · Accepted solution]

Has you authoirze your Reader with the same Adobe ID?

[heatherb22685022]

Yes I have.

[Nanaky]

Please check this:
Remove the file of the reader.
Deauthoirze the reader and authoirze it new with the adobe ID.
Then move the eBook again over Digital Edition to the reader.

[bshorepic]

I have removed the ebook, deauthorized reader and computer, reauthorized reader and computer and moved book again and still unable to open book on reader

[dianeb89275207]

I have the same problem, but only with some books.  I have 2 on my kobo right now that I can't open to read for the the same reason.  I have done everything suggested and still nothing.  I really hate that this is the only help that Adobe gives you-a forum.  We need a phone number or e-mail. 

[bshorepic]

After over 1 hour and 3 operators, I finally got some useful help from Kobo yesterday. I was told to use Adobe Digital Editions version 3.0. When I loaded that, everything was fine!

Sent from my iPad

[default243672801dac4l]

How did you actually get to speak to anyone?

[default243672801dac4l]

Are there some straight forward steps to reauthorising a kobo? Especially when it has not been unauthorised?

[Ajay23866627ua2j]

If you have a Microsoft PC, you have to download version 3.0. If you have a Mac, tough luck. Either Adobe has beef with Kobo or with Apple or both.

[Holly24717969nrij]

Is there an alternative to ADE 3.0 for Mac users than will still be compatible with Overdrive? Fingers crossed!

[janetl13717695]

Are you saying there's no version of ADE that works for Mac? I have a Mac and used ADE to transfer books to Kobo for years with few problems, but I got a new Kobo ereader in December that allows file transfer via Dropbox, which is way more convenient. I used this with no problems until about a week ago. Now I'm getting the same error message described in this thread, even with books that have no DRM software. I can temporarily solve the problem by turning ereader on and off again, but eventually it will recur. 

It seems pretty clear to me that this is a Kobo software bug, because that's the only thing that may possibly have changed in the last week, but they haven't been very helpful, so I was hoping to find guidance from Adobe.

[Christiane25034930emq4]

Where do you find a version 3.0 ? Do you have a link ?