Unable to open ebook on Kobo reader

New Here ,
Mar 13, 2017 Mar 13, 2017

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I am unable to open a ebook I just downloaded from the Library.  It says, "This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorize for use with your Adobe ID. Please sign-in with the authorize Adobe ID and try again. www. kobo.com/help."    I checked my PC and I am still authorized.   Where do I go from here?

[Moved out of the Lounge and into a product specific, support forum - moderator]

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correct answers 1 Correct answer

LEGEND , Mar 14, 2017 Mar 14, 2017
Has you authoirze your Reader with the same Adobe ID?

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LEGEND ,
Mar 14, 2017 Mar 14, 2017

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Has you authoirze your Reader with the same Adobe ID?

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New Here ,
Mar 14, 2017 Mar 14, 2017

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Yes I have.

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LEGEND ,
Mar 15, 2017 Mar 15, 2017

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Please check this:
Remove the file of the reader.
Deauthoirze the reader and authoirze it new with the adobe ID.
Then move the eBook again over Digital Edition to the reader.

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New Here ,
Jun 10, 2017 Jun 10, 2017

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I have removed the ebook, deauthorized reader and computer, reauthorized reader and computer and moved book again and still unable to open book on reader

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New Here ,
Jun 10, 2017 Jun 10, 2017

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I have the same problem, but only with some books.  I have 2 on my kobo right now that I can't open to read for the the same reason.  I have done everything suggested and still nothing.  I really hate that this is the only help that Adobe gives you-a forum.  We need a phone number or e-mail. 

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New Here ,
Jun 11, 2017 Jun 11, 2017

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After over 1 hour and 3 operators, I finally got some useful help from Kobo yesterday. I was told to use Adobe Digital Editions version 3.0. When I loaded that, everything was fine!

Sent from my iPad

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New Here ,
May 08, 2022 May 08, 2022

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How did you actually get to speak to anyone?

 

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New Here ,
May 08, 2022 May 08, 2022

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Are there some straight forward steps to reauthorising a kobo? Especially when it has not been unauthorised?

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New Here ,
May 10, 2022 May 10, 2022

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If you have a Microsoft PC, you have to download version 3.0. If you have a Mac, tough luck. Either Adobe has beef with Kobo or with Apple or both.

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