Vendor account not associated

[carloc20038435]

Hello, I have been trying to read a book I purchased using adobe digital editions and this is the error I got:
"the vendor account you entered is not associated with the item you are trying to open".

Please help me with this issue. The login details are correct.

[mmehrotra]

Hi,

I would request you to follow the below steps to de-authorize and re-authorize ADE. Once done please  download the book again and try to open it in ADE.

For Windows OS-

• Close ADE
• Open registry editor and navigate to 'HKEY_CURRENT_USER\Software\Adobe\Adept '
• Right click on Adept and choose Delete.
• Once its deleted then close Registry Editor and launch ADE and reauthorize your computer with new ID.

For Mac OS-

• Close ADE
• Navigate to /Users/Library/Application Support/Adobe/Digital Editions
• Drag the activation.dat file to the trash.
• Try to authorize your computer by opening ADE, clicking on Help menu, choose authorize computer, enter your email address and password and clicking on Authorize.