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Vendor ID Authorization Issue

New Here ,
Aug 19, 2020 Aug 19, 2020

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I purchased an eBook from Broadview Press. I want to read that eBook on Adobe Digital Editions. However, whenever I attempt to do so, Adobe Digital Editions requests a Vendor ID. My login, which is correct, does not work.

Specifically, the "error" I get is:

First screenFirst screen

 Then when I click "Continue"...

After I hit "continue"After I hit "continue"

 I have an Adobe account, but logging in just results in this error:
"The vendor account you entered is not associated with the item you are trying to open. Try again."

Which makes sense, because I'm not a vendor.

What I don't understand is that I have opened, viewed, and read this book before. Many times. It's just suddenly, today, it doesn't work.

I have tried:

  • Contacting Support. They sent me here.
  • Unauthorizing and re-authorizing my ADE.

I'm stuck. Help, please.

 

 

TOPICS
ADE authorization , Deauthorization

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New Here ,
Aug 30, 2020 Aug 30, 2020

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My old computer used my Adobe digital ID.  I now can't use it on my new computer.  I can't get a new digital id because my e-mail has already been used.  What is the solution?

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