Whats E_ADEPT_DOCUMENT_OPEN_ERROR mean?

[Guest]

Hi

Has anyone seen this error message before?

E_ADEPT_DOCUMENT_OPEN_ERROR

It seems the book only partially downloads.

Also is there a list of all ADE error messages and their meanings anywhere?

Thanks in advance

Dave

[Frustrated in AZ]

Dave, one shortcoming of ADE is that there is really no dictionary of errors

and their meaning. There is SOME help in the FAQ section of ADE Help, but

some of this stuff is straight from programmers who don't have the slightest

idea of what skillset the users have, and how to communicate with them.

Adobe SHOULD FIX THIS SHORTCOMING!!!

This error message may relate to timestamps (I did say 'may' because it's

too vague to know specifically). ADEPT messages in general have two

sources: the time/date of the ebook reader versus the time/date of the

computer and whether other software instream between your Internet source

and ADE is hampering the download. So, check you ereader's clock, date (and

time zone if it has one) settings to make sure that they're synchronized

(there is some wiggle room, but not much). If the error persists, then

check whether your firewall and/or Internet browser are allowing downloads

from the source you're using.

After that, it's pretty much a guessing game. Sorry!

==================

[SIREN-IV]

Hope this helps.  I have Nortin Security running.  Used the advise about checking the firewall settings in Nortin.  When I changed the firewall settings for adobe digital editions to allow rather than auto, I had no problem with the forementioned error.

[kris_wien]

hi all,

I am having exactly the same problem on mac. I don't have a firewall installed and couldnot find a way to synchronize the date/time on digital editions....

Does anyone have any ideas?
Thanks

Kris

[peterk2b]

I have the same problem as well. I checked to see that my firewall would allow ADE (it does), but I still get the same error. In my situation, I am trying to open the .acsm file from a book I purchased from google play and the pdf begins to download in ADE just fine. However after the green bar is about a fifth of the way to complete, it gives me the error message and stops downloading. I'm also working with google's support staff to figure this out, so if I hear anything from them, I'll pass it along. Otherwise I'm returning this ebook to get my money back.

[kris_wien]

hi peter!

in the end I downloaded the sony reader software onto my mac and it did the trick!

here is the link: https://ebookstore.sony.com/download/

Good luck!

Kris

[sjpt]

Most (all?) Sony readers require a driver before they will work with ADE.

(Why I don't know; most other supported readers just work without extra software needed on the PC/Mac).

The best way to install the driver is to install all the Sony reader software (as you have done).

Just to clarify what Kris said in case it helps other forum users:

Once the driver is installed, you can either use the Sony software or ADE to upload and transfer books, whichever you find less bad.

We use ADE as we also have a non-Sony eReaders.

[peterk2b]

Hi Kris. Thanks for the advise, although that did not help either. It said that the download failed, and I tried three times. I really don't know what to do about this, because the last live chat person I talked to said they couldn't help me because there is no live support for ADE and pointed me to this forum. If you have any other advice, please let me know, and I'll try it.

Peter

[sjpt]

There are lots of bugs with ADE2.0, many of which are resolved by installing the earlier 1.7.2.

I haven't seen this particular bug as a v2.0 specific problem, but it may be worth giving 1.7.2 a try.

Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

[jonathanc52568814]

Ever find a solution on your Mac? 

[alep45686179]

Hi,

Im having the same problem

i use win 10

when i open de file it appears

unable to download

error getting license

E_ADEPT_DOCUMENT_OPEN_ERROR

please help me

it didnt happens in the past......

thanks

[jonathanc52568814]

Did you ever find a solution? 

[jonathanc52568814]

Here we are in June 2022; and still got this error. 

I restored a Time Machine backup on my new Macbook Air and now get this error everytime I try and open an .ACSM file using ADE 4.5.11. I have done all the steps:: Uninstalled, reinstalled ADE; deauthorized, reauthorized ADE; Deleted the activation.dat file in my local folders; repeated each of these steps a dozen different ways. 

I even had a chat with a person thorugh tech suupport that sent me this forum link and promptly disconncted from the chat. How very unhelpful...

Anyone find a solution? I'm now unable to checkout books from my public library using EPUB because ADE won't open them. 

[Isaque308023617r3u]

Did you find any solutions?? I depend on this software to open .acsm files and find it pathetic that Adobe hasn't fixed this error after 10 years it's been reported.