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When I try to authorize a second computer to download books I get this error message

New Here ,
Jan 04, 2014 Jan 04, 2014

"You can only authorize this computer with an Adobe Id that hasn't been previously used to authorize any other computer or mobile device"  I thought I could have several computers authorized at one time

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Guide ,
Jan 05, 2014 Jan 05, 2014

Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.

Unfortunately, it often then gives misleading error messages about what is wrong.

A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

Another is  "E_AUTH_NOT_READY"

This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

Restart ADE, and then reauthorize with your (old) Adobe ID.

In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

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New Here ,
Jan 05, 2014 Jan 05, 2014
LATEST

That worked - thanks.

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