when i upload a book from the library to the adobe digital editions for my kobo glo, it says "unable to download, unable to get license"

[ranas92084603]

how do i fix it?....i only have 5 more days until i loose the book

[kinneryn24972952]

I'm having the same issue with my kobo touch. I've been on the phone all day with kobo tech support and they told me to use ADE 3.0. So I uninstalled 4.0 and downloaded 3.0 and now I can't even get the books into ADE. I'm so frustrated. How do we fix this?!?!