I have trouble accessing an ebook through Adobe Digital Editions. My Adobe Id was firstname.lastname@example.org. Your support assistant suggested me to change Id, which currently is email@example.com.
However, I still cannot access the ebook I purchased. Also the publishing company from where I have purchased the ebook have suggested me to use the same email (firstname.lastname@example.org) I used to buy the ebook on their website. I have already try to reinstall Adobe. Could you please help me.