.acsm files do not open in Adobe Digital Editions 4.5

Community Beginner ,
Aug 23, 2017 Aug 23, 2017

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My ebooks download with extension .acsm.  I connect my Kobo eReader.  I open the .acsm file with Adobe Digital Editions.  I get "Error: Check Activation".  Adobe Technical support cannot help and refer me to this forum.

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correct answers 1 Correct Answer

LEGEND , Aug 24, 2017 Aug 24, 2017
Windows:    Close all applications.    Press WINDOWS + R.    In the Open text box, type regedit and then press Enter. The Registry Editor opens.    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept    Remove the Adept Folder.    In the Confirm Key Delete dialog, click OK.    Close the Registry Editor.    Open Adobe Digital Editions and reauthorize..Macintosh:    quit Adobe Digital Editions.    Navigate to /Users//Library/Applicatio...

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LEGEND ,
Aug 24, 2017 Aug 24, 2017

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Windows:

    Close all applications.

    Press WINDOWS + R.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Remove the Adept Folder.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize..

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

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New Here ,
Feb 10, 2021 Feb 10, 2021

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I have th e same problem and have done everything you stated to no avail so now what?

 

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New Here ,
Feb 13, 2021 Feb 13, 2021

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Me too.  The Adobe tech support just said that the software was no longer supported and pointed me here.

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