Highlighted

ADE 4.5 does not recognize my Adobe ID for authorization of computer

New Here ,
Feb 05, 2016

Copy link to clipboard

Copied

Clean install of ADE 4.5 after computer refresh.

When trying to authorize with Adobe ID as Book vendor the error message

Incorrect ID/PW for the selected vendor, please retry.

The same credentials works perfect when login to the Adobe web.

Resetting PW did not make any difference.

Trying to set up another Adobe Id from within ADE (using the same id) fails as expected.

I would hate to set up another id as I then would loose all my books.

Views

1.2K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

ADE 4.5 does not recognize my Adobe ID for authorization of computer

New Here ,
Feb 05, 2016

Copy link to clipboard

Copied

Clean install of ADE 4.5 after computer refresh.

When trying to authorize with Adobe ID as Book vendor the error message

Incorrect ID/PW for the selected vendor, please retry.

The same credentials works perfect when login to the Adobe web.

Resetting PW did not make any difference.

Trying to set up another Adobe Id from within ADE (using the same id) fails as expected.

I would hate to set up another id as I then would loose all my books.

Views

1.2K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 05, 2016 0
New Here ,
Feb 11, 2016

Copy link to clipboard

Copied

I have exactly the same problem.  I contacted Adobe Help via a Chat and the person there referred me to this forum to get the answer.  After reading the forum it appears that there is no answer.

My opinion of Adobe Help has just dropped to a very low level.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 11, 2016 0
LEGEND ,
Feb 12, 2016

Copy link to clipboard

Copied

Try to reset your password and used only Letters and Numbers.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 12, 2016 0
New Here ,
Jan 01, 2018

Copy link to clipboard

Copied

I did this (resetting password using only Letters and Numbers). I did not resolve the problem. Adobe is still not recognizing my Adobe ID Username and/or Password.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 01, 2018 0
New Here ,
Jan 01, 2018

Copy link to clipboard

Copied

I have precisely the same problem. I use my Adobe ID Username and Password to log in to my Adobe Account on the web with no problem, but the Adobe Digital Editions will not accept the same Username and/or Password when attempting to authorize my PC for Digital Editions. There appears nothing in the forums helpful by Adobe.

Adobe: Why don't you have someone resolve this problem?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 01, 2018 0
Community Beginner ,
Jan 03, 2018

Copy link to clipboard

Copied

Same problem here - logged in happily to ADE on iPad, downloaded ADE to new MacBook Pro and it doesn't recognise the account details. It thinks the machine is authorised but won't let me de-authorise to try re-authorising  because it says the password is incorrect

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 03, 2018 0
New Here ,
Jan 05, 2018

Copy link to clipboard

Copied

Apparently this problem of Adobe not recognizing existing IDs has been ongoing since February, 2016 and Adobe has not only not fixed it, but appears not to be interested in fixing it. My opinion of Adobe has just taken a vertical downward plunge.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 05, 2018 0
Community Beginner ,
Apr 18, 2019

Copy link to clipboard

Copied

Do not by any books that require Adobe ID.

I have spoken to support and they do not support it as it is a free piece of software.

If there is a problem, it is your problem.

Not impressed with Adobe as they have people selling books that need to be authorised on ADE which can not get authorised.

Using the unauthorised option locks the book to your device so when it goes so does your book, every two years for most people.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 18, 2019 0
New Here ,
Jul 06, 2020

Copy link to clipboard

Copied

I had all the issues described in this thread - I could NOT get Adobe Digital Editions to recognize my Adobe ID even after checking it was correct. Here's how I fixed it: 

 

1. I logged in to Adobe ID online - just to check that it was correct (it was).

2. Then I looked under "password and security"

3. I noticed that it said there was no current password.

4. I added one in (same one to log in to my account online).

5. I plugged that info in to Adobe Digital Editions - and it worked! 

 

I wonder if it would have worked with a blank password before. Either way, I hope this helps someone. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 06, 2020 0
New Here ,
Aug 29, 2020

Copy link to clipboard

Copied

I followed the advice at the end of this thread...change your password to include only 1 symbol and it worked!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 29, 2020 0