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i'm running ADE 4.5.11 so it should be up-to-date. it's worked before, but now it complains that it cannot connect to a fulfilment server and asks if i'm on the internet, which, since i'm posting here, i appear to be. is there some kind of outage?
http://adeactivate.adobe.com from the other threads -- some as old as 2015 -- does not work, but maybe how things works have changed?