ADE - Change of Email-Adress

[Alexander5C5D]

Dear All,

I have an quiet old ADE Account, for which I used my old email-adress with my former employer. Recently my laptop was uptated to Windows 10 (from 8.1). After that I have to reload ADE again. When I wanted to sign in, ADE told me that I have to renew my password. Then they sent me a code of six signs to the old email adress. Unfortunately the old email adress does not exist anymore since two years, so I cannot receive this code.

How can I proceed and how can I change the email adress to a new one?

By the way: I have an Adobe-account for Photoshop Elements, using my new email adress. If it would be possible it might be a good idea to merge the both accounts but only if after that I can still read my old ebooks.

I´m not exactly a computer fan, so any easy to understand help would be appreciated.

Thank you in advance

Alexander

[sue6C12]

Hey Alexander,

Been having a similar problem, just wondering if you have found a solution to change your email or have managed to get hold of adobe support. If so do you have a a phone number for them in Ontario? Would be greatly appreciated, thank you. 🙂

[Alexander5C5D]

Dear Sue,

Unfortunately I did not manage to get hold of adobe support nor dit I get any other answer on this tread. The problem is currently just unsolved. My mobile-no in Germany: +491723764514, if this is of any help.

Best regards

Alexander