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ADE crashes when connecting Kobo

New Here ,
May 21, 2020

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Hello,

 

Couldn't find the answer in the community yet so here we go.

 

I bought an .acsm eBook and my Kobo (Libra) won't let me read it before authorising my eReader via ADE. However, as soon as I connect my Kobo to my MacBook, the app instantly crashes. I've already tried reinstalling ADE and restarting my laptop, but nothing works. 

 

Thanks!

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ADE crashes when connecting Kobo

New Here ,
May 21, 2020

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Hello,

 

Couldn't find the answer in the community yet so here we go.

 

I bought an .acsm eBook and my Kobo (Libra) won't let me read it before authorising my eReader via ADE. However, as soon as I connect my Kobo to my MacBook, the app instantly crashes. I've already tried reinstalling ADE and restarting my laptop, but nothing works. 

 

Thanks!

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May 21, 2020 0
Adobe Employee ,
May 21, 2020

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Hi,

Apologies for the inconvenience caused to you.

Can you please confirm the ADE version you are using? Also, please try the below steps and see if that makes any difference-

  1. Quit ADE
  2. Take backup of the "My Digital Editions" folder in "C:\Users\<USERNAME>\Documents\" (for Windows) or "\Documents\Digital Editions" (for Mac)
  3. Delete the My Digital Editions folder.
  4. Launch ADE and check the issue again.

Let me know how it goes.

Regards,

Ajit

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May 21, 2020 0
AmyH1 LATEST
New Here ,
Jun 08, 2020

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Hello, 

 

I have got the same issue! I work on an Macbook Air. 

I duplicated the 'My Digital Editions' folder and then deleted the original one. 

However, the same issue appears.

I use the ADE 4.5

 

Any other recommendations? 😉 

 

Regards,

Amy

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Jun 08, 2020 0