Highlighted

ADE crashes

New Here ,
Feb 13, 2014

Copy link to clipboard

Copied

I have loaded ADE several times as well as ADE 2.0. It loads and opens a window. When I click on anything in the window (file, Library, etc.) the program crashes and I get an error message telling me that Windows has detected a problem and needs to close ADE. How do I resolve this. I am using Windows XP with all current updates installed.

Can you try the below mentioned steps?

1) Quit ADE if it is running.

2) Take backup/move the books from "My Digital Editions" folder in Documents folder to a different location.

3) Launch ADE

Views

1.8K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

ADE crashes

New Here ,
Feb 13, 2014

Copy link to clipboard

Copied

I have loaded ADE several times as well as ADE 2.0. It loads and opens a window. When I click on anything in the window (file, Library, etc.) the program crashes and I get an error message telling me that Windows has detected a problem and needs to close ADE. How do I resolve this. I am using Windows XP with all current updates installed.

Can you try the below mentioned steps?

1) Quit ADE if it is running.

2) Take backup/move the books from "My Digital Editions" folder in Documents folder to a different location.

3) Launch ADE

Views

1.8K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 13, 2014 1
Adobe Employee ,
Feb 13, 2014

Copy link to clipboard

Copied

Can you try the below mentioned steps?

1) Quit ADE if it is running.

2) Take backup/move the books from "My Digital Editions" folder in Documents folder to a different location.

3) Launch ADE

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 13, 2014 0
Community Beginner ,
Mar 13, 2018

Copy link to clipboard

Copied

No solution so far. However, I checked on the MS support page and learned that MS blasts two (version) updates/year (March/September). If your last update was in September you have v.1709. I expect a new version this month (should be v.1803). I will wait until my computer downloads this update and try again (latest ADE is 4.5.8. However, it appears no version will work right now.)

Anyone with a proven solution please post here.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 13, 2018 0
New Here ,
Jan 15, 2020

Copy link to clipboard

Copied

I had the exact same problem. I followed the steps you provided and problem solved!!! Thank you!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 15, 2020 0
New Here ,
Feb 15, 2014

Copy link to clipboard

Copied

Thanks Dominic - ADE now stays running - the only book in the folder was the one with the ADE software entitled "Getting started with Adobe" . I now get a message in the bookshelf window telling me the book is missing. As per your instruction, I moved it from the folder (I placed it on my desktop). Should I now move it back to a folder (which one) and how should I go about adding other Epubs so that the program doesn't crash again?

I look forward to replies. I would like to start borrowing books from our local library and inturn read them on my KOBO.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 15, 2014 0
Adobe Employee ,
Feb 17, 2014

Copy link to clipboard

Copied

So one of the downloaded book might be causing the crash. Now move the books back to the My Digital Edition folder.

In case if the crash occurs again, move the one by one to sort out the books causing the issue.

Hope this helps you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 17, 2014 0
New Here ,
Aug 18, 2017

Copy link to clipboard

Copied

Could you explain the last detail more please as it hasn't worked for me

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 18, 2017 0
Community Beginner ,
Jan 25, 2018

Copy link to clipboard

Copied

Why has Adobe Digital Editions 4.5.7 stopped working on my Windows 10 version 1709? It was working; and now it's not. Doesn't show my bookshelves or the books on them. When I click on my Nook, the program gives me an error window that says ADE has encountered a problem and will now close. Very frustrating! I have uninstalled/installed several times with the same result. This just happened in the past week.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 25, 2018 1
New Here ,
Jan 28, 2018

Copy link to clipboard

Copied

I have same problem!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 28, 2018 0
New Here ,
Feb 05, 2018

Copy link to clipboard

Copied

When I try and transfer a book from ADE to my NOOK, an empty message box appears and ADE freezes up. When I click the corner to close it, a dialog box informs me that it has encountered a problem, which was already obvious.

There's an Overdrive page that helpfully tells us that "Newer versions of Adobe Digital Editions (ADE) may sometimes crash or freeze on your Windows computer, including Windows 10, when you're trying to download or transfer eBooks." OverDrive | What to do if Adobe Digital Editions is ...

Surely Adobe must be aware and something can be done about it?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 05, 2018 1
Community Beginner ,
Feb 18, 2018

Copy link to clipboard

Copied

OK, so I have monitored both the Adobe and Microsoft forums on this since I first reported the problem last month and I see no movement to research/solve the problem. You have indicated it is a known issue and I see other people are reporting it. I have to assume they don't care. I'll look around for any other S/W that can download library loans and port them over to my Nook. I can no longer recommend this s/w to my library.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 18, 2018 1
Community Beginner ,
Feb 20, 2018

Copy link to clipboard

Copied

Could you please give a hint, as soon as you found such a program?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 20, 2018 0
Community Beginner ,
Feb 20, 2018

Copy link to clipboard

Copied

Certainly. May be a while, though. I'm tramping the Australian Outback and data connections are few and slow. I will try to report this problem to my library, the Las Vegas-Clark County Library System. It's quite a large system and I'm sure they will be interested. Also, I just took an Adobe "how are we doing?" survey and mentioned this problem.

I would hope that anyone who comes up with a solution would put it on the forum.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 20, 2018 0
New Here ,
Feb 20, 2018

Copy link to clipboard

Copied

I have same problem. Will download to ADE but not transfer to Nook Glowlight III using the usb cable 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 20, 2018 0