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ADE fails to recognise account credentials

New Here ,
Oct 05, 2020

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I'm trying to authorise a newly built Windows 10 PC with my Adobe ID. My login credentials (email, password) work fine for logging into the Adobe website, but are rejected by ADE with the error message "Incorrect login ID or password for the selected eBook vendor. Please try again."

 

"Adobe ID" is selected in the eBook Vendor drop-down; I've never used any other. Adobe support were stumped and referred me here. Any help or advice welcome. TIA.

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ADE fails to recognise account credentials

New Here ,
Oct 05, 2020

Copy link to clipboard

Copied

I'm trying to authorise a newly built Windows 10 PC with my Adobe ID. My login credentials (email, password) work fine for logging into the Adobe website, but are rejected by ADE with the error message "Incorrect login ID or password for the selected eBook vendor. Please try again."

 

"Adobe ID" is selected in the eBook Vendor drop-down; I've never used any other. Adobe support were stumped and referred me here. Any help or advice welcome. TIA.

Views

9

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 05, 2020 0

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