Highlighted

ADE will not recognize my password so I can deauthorize

New Here ,
Apr 19, 2016

Copy link to clipboard

Copied

Trying to deauthorize computer and the email address attached will not recognize my password (even though I know it's the right one).

Login automatically 'fills in' the email account and won't let me change it. Only way forward is to enter a password which it keeps telling me is not matching the userID.  Tried to reset password, but it does not send over anything to the email account to allow me to reset. Set up a chat session with Adobe to fix this, and was asked to post the question in this forum for answer instead. Please help!

Views

606

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

ADE will not recognize my password so I can deauthorize

New Here ,
Apr 19, 2016

Copy link to clipboard

Copied

Trying to deauthorize computer and the email address attached will not recognize my password (even though I know it's the right one).

Login automatically 'fills in' the email account and won't let me change it. Only way forward is to enter a password which it keeps telling me is not matching the userID.  Tried to reset password, but it does not send over anything to the email account to allow me to reset. Set up a chat session with Adobe to fix this, and was asked to post the question in this forum for answer instead. Please help!

Views

607

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 19, 2016 0
LEGEND ,
Apr 20, 2016

Copy link to clipboard

Copied

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 20, 2016 0
New Here ,
Dec 04, 2016

Copy link to clipboard

Copied

Well it lets you click on reauthorize and go through all the steps, but it won't recognize who you are.....so you are still stuck in the same mud pit as before.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 04, 2016 0
awillis LATEST
New Here ,
Feb 13, 2020

Copy link to clipboard

Copied

I'm having this same issue in 2020, unfortunately, the Apple pathway to get rid of the activation.dat file is no longer relevant.  Anyone have any suggestions for me?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 13, 2020 0
New Here ,
Dec 04, 2016

Copy link to clipboard

Copied

I have the same problem as gglui and Nanaky's response does not work. Have searched the registry and there is no registry key named:

HKEY_CURRENT_USER\Software\Adobe\Adept

In the authorization in ADE, it says I have authorization.  I tried to erase the authorization (and it will not work).  I uninstalled and reinstalled ADE several times.  I  updated my Adobe password to a new password, but upon downloading an e-pub book from Media on Demand, I get:  Error! Check activation.  Please help!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 04, 2016 0