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I've gone onto my Harlequin account today after years , so due to the new computer I've got I had to download the Adobe digital edition again , and noted that my password was not working , so created another , now I'm unable to verify my computer on the adobe digital edition as it keep on stating : The Vendor account you entered is not associated withe the item you are trying to open , please help , I can't remember any previous passwords
[Moved from the non-technical Lounge to the specific Program forum... Mod]
[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]
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This is a public forum, not the link to Adobe support
-other users here can't help with a password problem
-please click the link below to contact Adobe staff to help
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
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Good day
I've already contacted the Adobe staff and this was our discussion
General Info
Chat start time August 7, 2018 1:14:06 AM EST
Chat end time August 7, 2018 1:47:38 AM EST
Duration (actual chatting time) 00:33:31
Operator Abhilash
Chat Transcript
info: Thanks for contacting us. We’ll find a representative for you to chat
with and keep you posted on your wait time.
This chat will become active once a representative responds.
Did you know you can get answers to most of your Adobe-related questions at
help.adobe.com <https://helpx.adobe.com>? Find helpful video tutorials,
tips for troubleshooting, and user guides for all our products. You can
even get answers from members of our vibrant forums community. Visit
help.adobe.com <https://helpx.adobe.com>. Please hold for the next
available agent.
info: You are now chatting with Abhilash.
Please don’t close the chat window or browser tab since it will end our
chat session.
Abhilash: Hello, welcome to Adobe support.
Anna-marie Visagie: Thank you
Abhilash: How are you doing today ?
Anna-marie Visagie: Good thank you
info: Your chat transcript will be sent to ammiev@gmail.com at the end of
your chat.
Abhilash: Please tell me how can I help you ?
Anna-marie Visagie: I've gone onto my Harlequin account today after years ,
so due to the new computer I've got I had to download the Adobe digital
edition again , and noted that my password was not working , so created
another , now I'm unable to verify my computer on the adobe digital edition
as it keep on stating : The Vendor account you entered is not associated
withe the item you are trying to open , Try again
Abhilash: I apologize for the inconvenience caused.
Abhilash: I will definitely help you in your concern, don't worry we are
happy to help you.
Abhilash: The account is a team's or the enterprise account ?
Anna-marie Visagie: Not sure what you mean
Abhilash: I mean to say please update the details.
Anna-marie Visagie: I have done that on Adobe and also on Harlequin
Abhilash: Like you are facing issue in digital editions ?
Anna-marie Visagie: Yes , the verification of my computer
Abhilash: What is the error it is showing over there ?
Anna-marie Visagie: It needs to be authorized
Abhilash: Thank you for providing the information.
Abhilash: Please allow me 1-2 minutes so that I can check your account in
order to help you better.
Anna-marie Visagie: Thank you
Abhilash: Welcome.
Anna-marie Visagie: Is there anything that I can do
Abhilash: Please wait let me check the details.
Abhilash: Thank you for staying connected, I really appreciate your time
and patience.
Anna-marie Visagie: No problem
Abhilash: I have confirmed with my team as your concern is for the digital
editions so you need to contact to forums we have a dedicated team over
there and they will surely going to help you in your concern. I will share
the link of forums with you for contacting.
Anna-marie Visagie: Thank you
Abhilash: https://forums.adobe.com/welcome
Abhilash: This is the link for forums you can post the concern here.
Anna-marie Visagie: Thank you , take care
Abhilash: Is there anything else I can help you with ?
Anna-marie Visagie: No thank you
Abhilash: Thank you for contacting Adobe support have a great time ahead.
Goodbye Take care.
Abhilash:
Anna-marie Visagie: same
Abhilash: Thank you so much.