Adobe digital edition 4.5

New Here ,
Aug 12, 2018 Aug 12, 2018

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I've gone onto my Harlequin account today after years , so due to the new computer I've got I had to download the Adobe digital edition again , and noted that my password was not working , so created another , now I'm unable to verify my computer on the adobe digital edition as it keep on stating : The Vendor account you entered is not associated withe the item you are trying to open  , please help , I can't remember any previous passwords

[Moved from the non-technical Lounge to the specific Program forum... Mod]

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

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Adobe Community Professional ,
Aug 12, 2018 Aug 12, 2018

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This is a public forum, not the link to Adobe support

-other users here can't help with a password problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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New Here ,
Aug 12, 2018 Aug 12, 2018

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Good day

I've already contacted the Adobe staff and this was our discussion

General Info

Chat start time August 7, 2018 1:14:06 AM EST

Chat end time August 7, 2018 1:47:38 AM EST

Duration (actual chatting time) 00:33:31

Operator Abhilash

Chat Transcript

info: Thanks for contacting us. We’ll find a representative for you to chat

with and keep you posted on your wait time.

This chat will become active once a representative responds.

Did you know you can get answers to most of your Adobe-related questions at

help.adobe.com <https://helpx.adobe.com>? Find helpful video tutorials,

tips for troubleshooting, and user guides for all our products. You can

even get answers from members of our vibrant forums community. Visit

help.adobe.com <https://helpx.adobe.com>. Please hold for the next

available agent.

info: You are now chatting with Abhilash.

Please don’t close the chat window or browser tab since it will end our

chat session.

Abhilash: Hello, welcome to Adobe support.

Anna-marie Visagie: Thank you

Abhilash: How are you doing today ?

Anna-marie Visagie: Good thank you

info: Your chat transcript will be sent to ammiev@gmail.com at the end of

your chat.

Abhilash: Please tell me how can I help you ?

Anna-marie Visagie: I've gone onto my Harlequin account today after years ,

so due to the new computer I've got I had to download the Adobe digital

edition again , and noted that my password was not working , so created

another , now I'm unable to verify my computer on the adobe digital edition

as it keep on stating : The Vendor account you entered is not associated

withe the item you are trying to open , Try again

Abhilash: I apologize for the inconvenience caused.

Abhilash: I will definitely help you in your concern, don't worry we are

happy to help you.

Abhilash: The account is a team's or the enterprise account ?

Anna-marie Visagie: Not sure what you mean

Abhilash: I mean to say please update the details.

Anna-marie Visagie: I have done that on Adobe and also on Harlequin

Abhilash: Like you are facing issue in digital editions ?

Anna-marie Visagie: Yes , the verification of my computer

Abhilash: What is the error it is showing over there ?

Anna-marie Visagie: It needs to be authorized

Abhilash: Thank you for providing the information.

Abhilash: Please allow me 1-2 minutes so that I can check your account in

order to help you better.

Anna-marie Visagie: Thank you

Abhilash: Welcome.

Anna-marie Visagie: Is there anything that I can do

Abhilash: Please wait let me check the details.

Abhilash: Thank you for staying connected, I really appreciate your time

and patience.

Anna-marie Visagie: No problem

Abhilash: I have confirmed with my team as your concern is for the digital

editions so you need to contact to forums we have a dedicated team over

there and they will surely going to help you in your concern. I will share

the link of forums with you for contacting.

Anna-marie Visagie: Thank you

Abhilash: https://forums.adobe.com/welcome

Abhilash: This is the link for forums you can post the concern here.

Anna-marie Visagie: Thank you , take care

Abhilash: Is there anything else I can help you with ?

Anna-marie Visagie: No thank you

Abhilash: Thank you for contacting Adobe support have a great time ahead.

Goodbye Take care.

Abhilash:

Anna-marie Visagie: same

Abhilash: Thank you so much.

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