Adobe digital Edition scrolling issue on Macbook Pro

Community Beginner ,
Feb 15, 2020 Feb 15, 2020

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I am facing issues with scrolling through the books that I have bought online (DRM pdf).

As recommened in several other post, I tried using other lower version of ADE, viz 3.0, 2.0 including the latest 4.5. All version has the same issue. It looks like compatibility issue with Macbook.

 

I have faced similar issue with Acrobat reader with slow scrolling and as solution, I always used default "Preview" application. In this case since its a DRM protected, I cannot do that.

 

I also tried to contacting the customer care via chat service, but couldn't get any new information than found on this community. At the end was recommended back to ask in this community. Apparently, no one is really of any help at this point.

 

System environment, I am using:

- MacBook Pro (15-inch, 2019)

- macOS Mojave (v10.14.6)

- ADE Version 4.5

 

Please somebody help or guide me to escalate this issue.

TOPICS
ACSM files, DRM, Install ADE

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correct answers 1 Correct Answer

Community Beginner , Feb 18, 2020 Feb 18, 2020
I finally found a workaround for this issue, but its a long solution. Solution: Use the PocketBooks Andriod app installed on the android studio's emulator.Steps:1. Install Android Studio2. Create a Sample project3. Go to Tools ->  AVD Manager4. Create new android virtual device with Google Play Store support (eg. Pixel 3)5. Start the virtual device5. Sign in with Google Account6. Install the "PocketBooks" app from Play store7. Open "PocketBooks" app and add Adobe DRM account8. Download ASCM file...

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Community Beginner ,
Feb 18, 2020 Feb 18, 2020

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I finally found a workaround for this issue, but its a long solution.

 

Solution: Use the PocketBooks Andriod app installed on the android studio's emulator.

Steps:

1. Install Android Studio

2. Create a Sample project

3. Go to Tools ->  AVD Manager

4. Create new android virtual device with Google Play Store support (eg. Pixel 3)

5. Start the virtual device

5. Sign in with Google Account

6. Install the "PocketBooks" app from Play store

7. Open "PocketBooks" app and add Adobe DRM account

8. Download ASCM file (provided by book vendors) and open with PocketBooks

9. Open the book, scroll, swipe

10. Change to Landscape mode for Android Virtual Device, zoom to fit the screen and use in on Mac

 

 

It's a lengthy solution, but the only one that worked for me.

Note: Bluestack, an alternative to the android studio,  was unable to render the PocketBooks content,

 

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Community Beginner ,
May 17, 2020 May 17, 2020

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HAS ANYONE SOLVED THIS?

WHERE ARE THE IT EXPERTS OF ADOBE?

 

MY ADOBE DIGITAL EDITION IS HORRIBLY SLOW, IT TAKES AN HOUR TO READ A PAGE.

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Community Beginner ,
May 17, 2020 May 17, 2020

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This is not a solution i have a mac so no android.. boh

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New Here ,
Sep 03, 2020 Sep 03, 2020

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Also an issue with windows not just Mac.  So it's Adobe that needs to figure things out this is extremely frustrating.

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