Highlighted

Adobe Digital Editions 4.5 not working with Mac OS X Catalina.

New Here ,
Nov 10, 2019

Copy link to clipboard

Copied

Since updating to Mac OS X 10.15 (Catalina) Adobe Digital Editions will not allow me to open books downloaded from the public library.  Error message insists that the "device is not authorized".  I have followed all the instructions from the ereader manufacturer (Kobo) on "re-setting" the device, de-authorizing and re-authorizing the device and still the same problem.  

 

I factory reset the device and still no solution.

 

I downloaded an older version of ADE version 3.0 and Catalina will not recognize 32-bit apps - only 64-bit apps.

 

Any suggestions from people who have had this same experience since updating to Catalina?

TOPICS
ACSM files, ADE authorization, Kobo editions

Views

3.5K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe Digital Editions 4.5 not working with Mac OS X Catalina.

New Here ,
Nov 10, 2019

Copy link to clipboard

Copied

Since updating to Mac OS X 10.15 (Catalina) Adobe Digital Editions will not allow me to open books downloaded from the public library.  Error message insists that the "device is not authorized".  I have followed all the instructions from the ereader manufacturer (Kobo) on "re-setting" the device, de-authorizing and re-authorizing the device and still the same problem.  

 

I factory reset the device and still no solution.

 

I downloaded an older version of ADE version 3.0 and Catalina will not recognize 32-bit apps - only 64-bit apps.

 

Any suggestions from people who have had this same experience since updating to Catalina?

TOPICS
ACSM files, ADE authorization, Kobo editions

Views

3.5K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 10, 2019 0
New Here ,
Nov 11, 2019

Copy link to clipboard

Copied

I am having a similar problem. I have a new MacBook Air. I have followed a similar path as the above and my kobo is still not authorized. Help

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 11, 2019 0
New Here ,
Nov 11, 2019

Copy link to clipboard

Copied

Having the same problem.  Neither Kobo nor Adobe has been helpful to solve the problem.  Super annoying. If anyone has found a solution, please post.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 11, 2019 0
Community Beginner ,
Nov 30, 2019

Copy link to clipboard

Copied

I'm reposting a response here -- thought it might be helpful after spending hours trying to find a solution to this same problem.

 

I'm on Mac Catalina, using Adobe Digital Editions 4.5 to manage library books on my Kobo Aura.  I began getting the "you aren't authorized" message suddenly after being able to use ADE 4.5 successfully with Catalina for a few weeks.

 

I tried all the device deauthorizing/reauthorizing/ADE uninstall/ADE reinstall/factory reset suggestions and nothing worked UNTIL I tried deleting some of my old e-book files I no longer wanted (stored in Documents/Digital Editions). Next I renamed the Digital Editions folder, and as suggested by another Kobo user, went to the library site and downloaded a random book I'd never downloaded before. That book opened perfectly on my Kobo, as did all the books that previously hadn't opened because of the authorization glitch.

 

This approach makes no logical sense to me, but it did work in my case. Hopefully it will work for others.

 

Good luck!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 30, 2019 0
New Here ,
Jan 15, 2020

Copy link to clipboard

Copied

jackieb... I followed the steps you suggested but did not have any success. The same old "not authorized" message showed up when I tried to open my library book on my Kobo. Both the Kobo and ADE show that my device IS authorized. Grrrr

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 15, 2020 0
Community Beginner ,
Jan 19, 2020

Copy link to clipboard

Copied

I'm sorry this didn't work -- I share your frustrations! The problems with Adobe Digital Editions and Kobo have been going on for years (for me anyway). 

 

The process above stopped working for me after a couple of months.  Nothing worked until I used ADE to delete all the library books from both my Kobo and my Mac ADE library. I then downloaded books at random from the library (one at a time). I'd transfer the book to the Kobo and try to open it, quitting ADE and ejecting the Kobo after each attempt.  It took 2-3 different random book downloads, and finally one didn't have the "not authorized" message when I tried to open it on the Kobo. 

 

At that point, I re-downloaded all the books I actually wanted from the library, transferred them to the Kobo via ADE one at a time...and it worked.

 

It's a silly and complicated and fiddly process, but if I only have to do this every couple of months, I can live with it. I hate having to buy a new Kobo when this one is working fine in every other way...seems to me it would be a reward to Kobo for their bad service.

 

I wonder if the problem is related to particular book publishers?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 19, 2020 0
New Here ,
Oct 15, 2020

Copy link to clipboard

Copied

Thanks so much for this post jackieb.  I have mac Catalina & encountered the same problem using ADE 4.5.  I wasn't able to open a couple of new books from my library, but after seeing this post, I erased & re-authorized my Kobo in ADE, downloaded a single 2012 book & found it would open.  After that, I transferred over the two newer books one at a time & both would now open.  It seems like ADE just needs one book to recognize the authorization & then it will allow the others.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 15, 2020 0
New Here ,
Jan 19, 2020

Copy link to clipboard

Copied

Completely frustrated with this process and the fact that both Adobe and Kobo are of no help in getting the issue fixed.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 19, 2020 2
New Here ,
Feb 12, 2020

Copy link to clipboard

Copied

I had the same problem but realized that it is not all the books that I download from my library that have the problem with authorization. Only the latest issued books have the problem, not the older one. So I wonder if it would be a problem with the libraries the way they save their books?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 12, 2020 0
Community Beginner ,
Mar 22, 2020

Copy link to clipboard

Copied

I wonder too if it's related to specific publishers? I'm finding the problem is intermittent—everything works great and then suddenly some books get the authorization error message.  Today I downloaded two books from Harper Collins that got the error message and wouldn't open.  I then borrowed and downloaded a book from Zebra.  It opened as it should—and then the two Harper Collins books would open as well.  So at least the problem was fixed quickly, without following all the steps to authorize, deauthorize, delete and redownload books.

 

All it took was to download a book from a different publisher than the ones that wouldn't open.

 

All three books were moderately new, so not sure about the age of the book as a trigger, but that could be a factor too. So strange.  Thanks!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 22, 2020 0
New Here ,
Feb 04, 2020

Copy link to clipboard

Copied

Bonjour, 

J'ai un problème du même genre. Depuis la mise à jour MacOS 10.15.2 Catilina sur mon MacBook Air, un livre acheté aux éditions Le Robert disparaît d'Adobe Digital Editions chaque fois que je ferme le logiciel (l'option "ajouter à la biblotèque" ou "copier dans ma bibliothèque"est en grisé et donc inacessible)  : je dois donc le retélécharger chaque fois, ce qui suppose d'avoir une connexion Internet à ce moment-là, mais surtout je perds tous les signets que j'ai mis sur ce livre et qui me sont primordiaux car c'est dans le cadre d'un travail. 

Robert ne peut pas m'aider et me renvoie vers le service Abode, qui est injoignable au téléphone (des heures à attendre en vain en ligne). Quelqu'un a-t-il une solution ? Merci d'avance

 

Hello,
I have a similar problem. Since the MacOS 10.15.2 Catilina update on my MacBook Air, a book bought from Le Robert editions disappears from Adobe Digital Editions each time I close the software (the option "add to the library" or "copy to my library "is grayed out and therefore inaccessible): I must therefore redownload it each time, which implies having an Internet connection at that time, but above all I lose all the bookmarks that I put on this book and which me are essential because it is within the framework of a work.
Robert cannot help me and refers me to the Abode service, which is unreachable on the phone (hours to wait in vain online). Anyone have a solution? thank you in advance

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 04, 2020 0
New Here ,
Mar 30, 2020

Copy link to clipboard

Copied

This exact thing is happening to me. I hadn't realized the cause of it was updating my Mac, but now that I think about it, that is when the problem started occuring for me as well. I've also tried all the things you did and called B&N for Nook help but they said it was an Adobe problem and that I'd need to figure out how to authorize the device on my own. Anyone who's solved this problem I'd be interested to learn how! Missing my Nook during social distancing :'( ...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 30, 2020 2