Adobe Digital Editions crashes when I connect my eReader

New Here ,
Jul 19, 2019

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I installed Adobe Digital Editions, and ADE works normally. Myr computer is authorized with my Adobe ID. I can navigate the whole menu, the options. Everything is fine.

I use Window 10, 64-bit, 8Gb RAM, Inter Core i7-2600.

When I connect my eReader brand Kobo Aura Edition 2, it appears on the Shelves, but immediately ADE hangs up.

The Kobo storage unit works properly, I passed the review tool, no errors. I connected it to a laptop running Windows 7, 32-bit, with ADE and it works properly.

I have checked the Firewall, I have even disabled it, and also the Anti-virus, but it also does not work.

I don't know what to do.

I'm waiting for some help.

Thank you.

Hola,

He instalado, y funciona normalmente, Adobe Digital Editions. El equipo está autorizado con mi ID de Adobe. Puedo navegar por todo el menú, las opciones. Todo bien.

Uso Window 10, 64 bits, 8Gb RAM, Inter Core i7-2600.

Cuando conecto mi eReader marca Kobo Aura Edition 2, aparece en los Estantes, pero inmediatamente ADE se cuelga.

La unidad de almacenamiento de Kobo funciona correctamente, he pasado la herramienta de revisión, sin errores. Lo he conectado a un portátil con Windows 7, 32 bits, con ADE y funciona correctamente.

He revisado el Firewall, incluso lo he desactivado, y también el Anti-virus, pero tampoco funciona.

No sé que hacer.

Espero alguna ayuda.

Gracias.

Thank you.

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