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adobe digital editions using old email address

New Here ,
Jul 18, 2018

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When I down load the digital editions it authorizes with an old email address that is disabled so I can not change the authorization. how can I fix this /

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adobe digital editions using old email address

New Here ,
Jul 18, 2018

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When I down load the digital editions it authorizes with an old email address that is disabled so I can not change the authorization. how can I fix this /

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Jul 18, 2018 0
Most Valuable Participant ,
Jul 18, 2018

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Moved to Digital Editions

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Jul 18, 2018 0
Most Valuable Participant ,
Jul 18, 2018

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This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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Jul 18, 2018 0
LEGEND ,
Jul 18, 2018

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Windows:

    Close all applications.
    Press WINDOWS + R.
    In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    Remove the Adept Folder.
    In the Confirm Key Delete dialog, click OK.
    Close the Registry Editor.
    Open Adobe Digital Editions and reauthorize..

Macintosh:

    quit Adobe Digital Editions.
    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
    Open Adobe Digital Editions and reauthorize.

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Jul 18, 2018 1
New Here ,
Oct 23, 2019

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Thank you very much, Nanaky.
Your suggestions were invaluable for me. That's wy Adobe doesn't give any help on Digital Edition. They say wy it's free.
Under here John T Smith said "This is a public forum, not the link to Adobe support". But the Help Desk itself said to me "go on the Community Forum for ADE. We don't give help on that product"

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Oct 23, 2019 0
New Here ,
Feb 21, 2020

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Did you ever get an answer to this? I have the same problem!!

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Feb 21, 2020 0
New Here ,
Feb 21, 2020

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Actually just got the above answer to work finally! Yay!

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Feb 21, 2020 0