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Adobe Digital Editions went load documents

New Here ,
Nov 23, 2017

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I have Adobe Digital Editions 4.5.7 installed on a 2017 iMac running OSX High Sierra.

When I try to load an .acsm file I get the following error message:

"Unable to download

Error getting license. License Server

Communication Problem:

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12"

Can anyone help me please?

Brian White

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Adobe Digital Editions went load documents

New Here ,
Nov 23, 2017

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I have Adobe Digital Editions 4.5.7 installed on a 2017 iMac running OSX High Sierra.

When I try to load an .acsm file I get the following error message:

"Unable to download

Error getting license. License Server

Communication Problem:

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12"

Can anyone help me please?

Brian White

Views

131

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 23, 2017 0
New Here ,
Nov 24, 2017

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I am surprised that there so many users with unanswered  problems.

Is there a way to get Adobe to provide some support to users?

Brian

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Nov 24, 2017 0
New Here ,
Nov 24, 2017

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I stumbled upon the solution.

I deleted Adobe Digital Solutions from my system and then in /Library/Application Support/Adobe/ I deleted the folder “Digital Editions”. After that I re-installed version 4.5.7. When I tried to load an  .acsm file I was prompted to get a new Adobe Id to authorise my computer.  After that, everything was fine.

Brian

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Nov 24, 2017 0