Adobe Digital Editions won't open -acsm file

New Here ,
Feb 11, 2016

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bought a ebook from the Google Store, when I wouwnload the .acsm file to open it with Adobe Digital Edition this window popos up and the book won't open.

Screen Shot 2016-02-11 at 18.31.40.png

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ADE authorization

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1 Correct Answer

LEGEND , Feb 11, 2016
Nanaky LEGEND , Feb 11, 2016
Macintosh:quit Adobe Digital Editions.Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.Open Adobe Digital Editions and reauthorize.Windows:Open Adobe Digital Editions.Press Control+Shift+D to deauthorize Adobe Digital Editions.Select Erase Authorization.Click OK and quit Adobe Digital Editions.

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Community Beginner ,
Feb 11, 2016

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i have same problem !

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LEGEND ,
Feb 11, 2016

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Macintosh:

  1. quit Adobe Digital Editions.
  2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
  3. Open Adobe Digital Editions and reauthorize.


Windows:

  1. Open Adobe Digital Editions.
  2. Press Control+Shift+D to deauthorize Adobe Digital Editions.
  3. Select Erase Authorization.
  4. Click OK and quit Adobe Digital Editions.

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ayin89 AUTHOR
New Here ,
Feb 15, 2016

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thank you it worked!!

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New Here ,
Feb 15, 2016

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Well, I tried all of this, including uninstall and reinstall and still nothings works on a Windows 10 platform. Everything quit last night.

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LEGEND ,
Feb 16, 2016

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Has you remove the registry key?

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New Here ,
Apr 13, 2020

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How do you do that?

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New Here ,
Jan 19, 2021

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I tried this too and it didn't work! I deactivated and re-activated and I still get the same error message as above! I get it on my Windows LENOVO ideapad 320 lap-top and my Samsung Galaxy J6+ phone. It's really annoying! Do you have any other solutions?

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New Here ,
Nov 23, 2019

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Bueno, probé todo esto, incluyendo desinstalar y reinstalar y todavía nada funciona en una plataforma Windows 10. Todo se rinde anoche.

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Community Beginner ,
Oct 31, 2018

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I had install ADE latest version and having same problem of unable to open ACSM files, and when trying to use your solution, cant find .DAT file any where.

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Explorer ,
Feb 16, 2016

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This solved some weeks ago. Today, reopening ADE i got the same problem. so I again dragged the activation.dat file to the trash, then reopened ADE, but when i authorize the computer now appears a window saying wrong "Wrong id or password for this selected ebook supplier. Try again".

Very very boring!

Is it possible that every time you open ADE you get the same problem? This make the program useless!

Not Adobe Style!


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LEGEND ,
Feb 16, 2016

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Can you login under www.adobe.com/de? If yes, reset your Password and used only letters and numbers.

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Explorer ,
Feb 16, 2016

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Obviously, I can… but the problem is: why every time i had to reset the pwd to enter in ADE? this si foolish!

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LEGEND ,
Feb 16, 2016

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Because ADE have sometimes problem with any passwords. Better you used a Password with letters and numbers. This is all.

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Explorer ,
Feb 16, 2016

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but may password contains letters and numbers!!!!

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LEGEND ,
Feb 16, 2016

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No Umlauts and spectral charters?

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Explorer ,
Feb 16, 2016

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no, just sadly normal letters and numbers…

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LEGEND ,
Feb 16, 2016

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Can you add a screenshot of the error?

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New Here ,
Feb 19, 2016

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Many thanks for that answer, it solved my problem (for now) .

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New Here ,
Jul 18, 2018

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I have the same problem as reported: Adobe Digital Editions won't open the ACSM-file. Instead, every time I try, the program crashes.

I have already uninstalled en re-installed ADE and I have the latest version.

I have also un-authorised my PC en re-autorised it again.

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New Here ,
Jan 31, 2019

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Is there any kind of update on what to do if adobe digital editions is unable to open an ACSM file?

Not sure if it's a good idea to de-authorize an entire machine, or to do a registry edit, just to test if that solution might work. You could lose access to books you already have.

In my case the ACSM file is visible, and Adobe Digital Editions sees it, but when I tell ADE to "add file" to the library, nothing happens. No error message. Nothing.

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New Here ,
Jan 31, 2019

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Screenshot (131).png

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New Here ,
Jan 31, 2019

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This is the reply i get when i try to authorise my computer.

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New Here ,
Feb 04, 2019

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mee to

so how to slove?

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Community Beginner ,
Apr 12, 2019

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I cant find digital edition files, am able to open .acsm file on my iphone, but same file is not opening on my mac and ipad pro, keeps getting error message.

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