Adobe ID & Password

New Here ,
Feb 22, 2021

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Hi

I had to replace my computer and as result had to re-install Adobe Digital Editions to access Study manuals that I had bought. I can see the manuals but when I click on one it prompts me start the Authorisation process with a Vendor ID. It then prompts me to continue. When I click continue it says that the computer is not authorised to open study packs because this item is authorised to the Vendor ID.

I cannot remeber the Adobe ID & Password that was used at the begining. The Publisher has no record of these either. What do I do to reset the Adobe ID & Password.

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Adobe Community Professional ,
Feb 22, 2021

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Unfortunatley, you're going to need your Adobe ID in some form to start finding out how to access those.

Fortunately, it's usually attached to one of your emails.

You can always request a password if you've forgotten it - sent to your email of record of course.

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Most Valuable Participant ,
Feb 22, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Gerard5FAB AUTHOR LATEST
New Here ,
Feb 23, 2021

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Thank you for your response. 

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