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After Adobe ID change not possible to log-in Adobe Digital account

New Here ,
Apr 25, 2019

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Hi,

I changed my Adobe ID recently after I was informed that the data have been stolen somehow. I changed email and password.

A few weeks later now, I had to perform a reset of my ebook reader. In order to get it work I have to run a set-up procedure which asks me to log-in with my Adobe ID. I tried but it would not work with the new log-in data.

Now I checked Adobe Digital Editions (ADE 4.0.5.) version on my PC which indicates that the old log-in data are still valid. However, the program does not allow to change it. There is a drop down menu which exclusively shows the old email adress on top and below an empty field for entering the password. I have no option to change the upper field. If I try to use the little arrow next to my old email adress nothing happens.

I talked to the hotline of Adobe. They told me to deinstall ADE 4.0.5. and download ADE 3 again. I did but it has not changed anything.

Any idea?

Thank you very much for any help.

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After Adobe ID change not possible to log-in Adobe Digital account

New Here ,
Apr 25, 2019

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Hi,

I changed my Adobe ID recently after I was informed that the data have been stolen somehow. I changed email and password.

A few weeks later now, I had to perform a reset of my ebook reader. In order to get it work I have to run a set-up procedure which asks me to log-in with my Adobe ID. I tried but it would not work with the new log-in data.

Now I checked Adobe Digital Editions (ADE 4.0.5.) version on my PC which indicates that the old log-in data are still valid. However, the program does not allow to change it. There is a drop down menu which exclusively shows the old email adress on top and below an empty field for entering the password. I have no option to change the upper field. If I try to use the little arrow next to my old email adress nothing happens.

I talked to the hotline of Adobe. They told me to deinstall ADE 4.0.5. and download ADE 3 again. I did but it has not changed anything.

Any idea?

Thank you very much for any help.

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Apr 25, 2019 1
Abambo LATEST
Adobe Community Professional ,
Apr 25, 2019

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Discussion successfully moved from Forum comments to Adobe Digital Editions

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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