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Android cannot deauthorise

New Here ,
Jan 27, 2020

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I am unable to deauthorise my account from my android device - it keeps stating "unable to erase authorisation. Please try after some time". I have contacted the chat "help" with no assistance. I have also contacted the android support email adeandroid@adobe.com without any assistance. I do not know how to proceed? I have tried deleting and downloading the Adobe Digital Editions app. I have tried to clear data and cache without any success - the app automatically has logged into the account and gives me the same error whenever I try to deauthorise so that I can access a different account. Any assistance would be highly appreciated.

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Android cannot deauthorise

New Here ,
Jan 27, 2020

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I am unable to deauthorise my account from my android device - it keeps stating "unable to erase authorisation. Please try after some time". I have contacted the chat "help" with no assistance. I have also contacted the android support email adeandroid@adobe.com without any assistance. I do not know how to proceed? I have tried deleting and downloading the Adobe Digital Editions app. I have tried to clear data and cache without any success - the app automatically has logged into the account and gives me the same error whenever I try to deauthorise so that I can access a different account. Any assistance would be highly appreciated.

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Deauthorization

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Jan 27, 2020 0
Community Beginner ,
Apr 23, 2020

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Same problem here, did you get any solution?

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Apr 23, 2020 0
Community Beginner ,
Apr 23, 2020

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No, I tried to email every support service, tried the chat numerous times, tried to submit support tickets - no assistance. When I did get a response, it was an unhelpful 'copy and paste' robotic answer with no useful information. I have since given up. 

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Apr 23, 2020 1
Community Beginner ,
Apr 24, 2020

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Yes, same for me, I just can't understand why ADE when instaled on BOOX Nova 2 is always instaled already authorized, if I install it on my phone than it is not authorized.

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Apr 24, 2020 0
Community Beginner ,
Apr 24, 2020

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Hi KerryGu, I find this from thilow3330347 it works on phone, and it wors also on Nova 2 😉

 

Now I found the solution of this Problem myself:

  • Local deauthorization on "Digital Editions"
  • Under "Settings" - "Apps" -  "Adobe Digital Editions": clearing the cache, deleting the data and exiting the app
  • Manual deleting the folder named ".adobe-digital-Editions" (this is, what I have never tried before)

And now it works.

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Apr 24, 2020 0
Community Beginner ,
Apr 24, 2020

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Brilliant!! Thanks so much - will give it a try!

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Apr 24, 2020 0
Community Beginner ,
Apr 24, 2020

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Yes this works, now i have to figure out why synchronisation doesn't 😞

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Apr 24, 2020 0
Community Beginner ,
Apr 24, 2020

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Read this, the problem with synchronisation persist for over 2-3 years, and still no solution 😞

https://community.adobe.com/t5/digital-editions/adobe-digital-editions-does-not-sync-across-devices/...?

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Apr 24, 2020 0
KerryGur LATEST
Community Beginner ,
Apr 24, 2020

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Oh my word, it's crazy how there is no resolution for this. I wonder when Adobe will wake up and fix the issue. 

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Apr 24, 2020 0