I am unable to deauthorise my account from my android device - it keeps stating "unable to erase authorisation. Please try after some time". I have contacted the chat "help" with no assistance. I have also contacted the android support email email@example.com without any assistance. I do not know how to proceed? I have tried deleting and downloading the Adobe Digital Editions app. I have tried to clear data and cache without any success - the app automatically has logged into the account and gives me the same error whenever I try to deauthorise so that I can access a different account. Any assistance would be highly appreciated.
Same problem here, did you get any solution?
No, I tried to email every support service, tried the chat numerous times, tried to submit support tickets - no assistance. When I did get a response, it was an unhelpful 'copy and paste' robotic answer with no useful information. I have since given up.
Yes, same for me, I just can't understand why ADE when instaled on BOOX Nova 2 is always instaled already authorized, if I install it on my phone than it is not authorized.
Hi KerryGu, I find this from thilow3330347 it works on phone, and it wors also on Nova 2 😉
Now I found the solution of this Problem myself:
And now it works.
Brilliant!! Thanks so much - will give it a try!
Yes this works, now i have to figure out why synchronisation doesn't 😞
Oh my word, it's crazy how there is no resolution for this. I wonder when Adobe will wake up and fix the issue.