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Authorization issues after Authorizing Bluefire Reader

New Here ,
Sep 27, 2017

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I recently setup an Adobe ID to be able to view DRM protected books from ProQuest.  Per ProQuest's instructions, I downloaded BlueFire Reader to my device and authorized it using my AdobeID.  Afterwards, I installed Adobe Digital Editions on my laptop and attempted to activate my laptop with the same Adobe ID.  However, I get the following message instead:

"You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices.  Please try again."

I tried to deauthorize my mobile device then try again, but to no avail.  I thought the whole point was to be able to do this with multiple devices?

Thanks for the help.

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Authorization issues after Authorizing Bluefire Reader

New Here ,
Sep 27, 2017

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I recently setup an Adobe ID to be able to view DRM protected books from ProQuest.  Per ProQuest's instructions, I downloaded BlueFire Reader to my device and authorized it using my AdobeID.  Afterwards, I installed Adobe Digital Editions on my laptop and attempted to activate my laptop with the same Adobe ID.  However, I get the following message instead:

"You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices.  Please try again."

I tried to deauthorize my mobile device then try again, but to no avail.  I thought the whole point was to be able to do this with multiple devices?

Thanks for the help.

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Sep 27, 2017 0
New Here ,
Mar 23, 2018

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I have a similar issue with downloading EPUB into my Bluefire reader, all I get is that its been authorised on a different account

how do I find out which account?

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Mar 23, 2018 0
New Here ,
Apr 07, 2019

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That is exactly my question Trevor.  I really hope someone can help figure this out.

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Apr 07, 2019 0
New Here ,
Apr 07, 2019

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My problem is similar but slightly different.  I emailed the folks at ProQuest as well and haven't heard back.  I started a conversation yesterday in the community and haven't heard from anyone yet.

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Apr 07, 2019 0