ADE v 18.104.22.168054
We got new computers at work.
I installed ADE 4.5 last week.
I was able to read books with an anonymous authorization.
Recently, I tried to open ADE, and got a white screen.
No bookshelf layout, nothing but the "File ... Help" menu bar.
A forum post suggested I reset the authorization.
It took my Adobe ID and authorized the computer.
But still the white screen.
When I try to open one of the ACSM files, I get:
Error getting License. License Server Communication Problem:
(DRM problem... but the computer hasn't changed! They're still here! The Windows user hasn't changed, it's still me! My "download" folder, etc.)
I tried resetting the authorization again, to anonymous.
I get the same error message.
I uninstalled ADE 4.5 and reinstalled it. It asked if I wanted my older files migrated. I confirmed.
But I'm still getting the same blank window.
Also the same error message when I try to open an ACSM file.
So I tried a PDF with no DRM.
It downloads, but doesn't appear on that blank white screen.
So I tried to download it again, it says it's already in the library.
But I can't see anything, because the window is blank.
(It opens fine with Adobe Acrobat Reader DC.)
When I try using 2.0 and 3.0, I get the same blank screen, except the bookshelf categories are listed, but no books.
When I add another title in 3.0 (Flatland), it appears on the bookshelf.
I see no bookshelf in ADE 4.5 .
I have the same problem. Please help
I'm not sure if you've resolved this issue yet, but I finally resolved it myself.
Here's what I did:
When I opened the fresh install of ADE, my bookshelf appeared with the books I'd previously downloaded. Hopefully that works for you too!
THANK YOU! I've been struggling with this for more than a month. This little fix was all it took to allow me to download books again. THANK YOU!!!
In my case, I had to delete the My Digital Edition folder manually. Reinstall ADE and work.
Thanks a million - You saved my life ! I was struggling since months !
Sending you some great virtual Belgian chocolates (they would be real if I could 🙂 )
I have been close to tearing my hair out over this!! Your resolution worked for me, also!!! Thank you! Thank you!!
(Being a Libra, I'm still curious as to why the bookshelves disappeared in the first place, but I will not look a gift horse in the mouth or anyplace else!)