Blank Screen, reauthorized, no ebooks in library, can't open ACSM files

New Here ,
Feb 06, 2016

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ADE v 4.5.1.133054

Windows 7

We got new computers at work.

I installed ADE 4.5 last week.

I was able to read books with an anonymous authorization.

Recently, I tried to open ADE, and got a white screen.

No bookshelf layout, nothing but the "File ... Help" menu bar.

A forum post suggested I reset the authorization.

It took my Adobe ID and authorized the computer.

But still the white screen.

When I try to open one of the ACSM files, I get:

Error getting License. License Server Communication Problem:

E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

(DRM problem... but the computer hasn't changed! They're still here! The Windows user hasn't changed, it's still me! My "download" folder, etc.)

I tried resetting the authorization again, to anonymous.

I get the same error message.

I uninstalled ADE 4.5 and reinstalled it. It asked if I wanted my older files migrated. I confirmed.

But I'm still getting the same blank window.

Also the same error message when I try to open an ACSM file.

So I tried a PDF with no DRM.

It downloads, but doesn't appear on that blank white screen.

So I tried to download it again, it says it's already in the library.

But I can't see anything, because the window is blank.

(It opens fine with Adobe Acrobat Reader DC.)

When I try using 2.0 and 3.0, I get the same blank screen, except the bookshelf categories are listed, but no books.

When I add another title in 3.0 (Flatland), it appears on the bookshelf.

I see no bookshelf in ADE 4.5 .

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ADE authorization

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New Here ,
Feb 06, 2016

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I have the same problem. Please help

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New Here ,
Jun 24, 2016

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I'm not sure if you've resolved this issue yet, but I finally resolved it myself.

Here's what I did:

  1. I uninstalled ADE 4.5.
  2. In my "Documents" folder, I renamed the "Adobe Digital Editions" folder to "Adobe Digital Editions_old."
  3. I re-installed ADE 4.5.

When I opened the fresh install of ADE, my bookshelf appeared with the books I'd previously downloaded. Hopefully that works for you too!

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New Here ,
Mar 28, 2017

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THANK YOU! I've been struggling with this for more than a month. This little fix was all it took to allow me to download books again. THANK YOU!!!

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Explorer ,
Jul 13, 2017

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In my case, I had to delete the My Digital Edition folder manually. Reinstall ADE and work.

Thank you.

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Explorer ,
Jul 14, 2017

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Community Beginner ,
Dec 14, 2019

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Thanks a million - You saved my life !  I was  struggling since months !

 

Sending you some great virtual Belgian chocolates (they would be real if I could 🙂 )

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maxcatz LATEST
Community Beginner ,
Nov 04, 2020

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I have been close to tearing my hair out over this!!  Your resolution worked for me, also!!!   Thank you!  Thank you!!

(Being a Libra, I'm still curious as to why the bookshelves disappeared in the first place, but I will not look a gift horse in the mouth or anyplace else!)

 

Stay safe!!

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