Can not open Adobe Digital Edition -program

New Here ,
Oct 04, 2020

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I have read e-books with Adobe Digital Edition -program but now, suddenly the programm even won't open at all. I have tried to uninstall and install the program many times, but it doesn't work. I do not understand what has happened, 'cause before it worked very well and I didn't have any problems.

Now it is quite hard, because I can not read those books that I would like to.

My computers settings have been the same way as before...

Some help please!

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Community Beginner ,
Oct 04, 2020

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The same happens to me, I have version 4.5.11, I removed the program and installed an earlier version and it remains the same, it does not load the program.
please help us. I can't read my books and I can't load a book I recently bought.
Please help!

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New Here ,
Oct 05, 2020

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I had the same version 4.5.11, but it didn't work. 😞 

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Community Beginner ,
Oct 05, 2020

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I'm also waiting for a reply for the same problem.  If the books you want to read are standard Epub format, you may want to consider using Calibre. 

https://calibre-ebook.com/

 

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New Here ,
Oct 06, 2020

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I have exact same issue.  Adobe digital editions 4.5.10 was working fine.  Windows 10, had a restart on error while trying to check out a library book, and after restart Digital Editions will not open in Windows 10.  Have tried all of the suggested fixes:  Restarting windows, uninstalling and installing the latest version 4.5.11, uninstalling and going back to a previous version, and moving the digital editions folder.  So far, none of the these has worked.  The application still does not open.

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Community Beginner ,
Dec 10, 2020

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Did you ever find a solution to this? I'm having the same problem. 

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Adobe Employee ,
Dec 11, 2020

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Hi,

Apologies for the inconvenience caused to you.

Please let us know if you are getting any error when launching Adobe Digital Edition? I am asuming you have installed Digital Editions on Windows 10 OS.

Can you please try to navigate to "C:\Users\<user profile>\Documents" and rename "My Digital Editions" folder to "My Digital Editions_old" and then launch Digital Editions and see if that works.

Looking forward to your response.

Regards,

Ajit

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Community Beginner ,
Dec 11, 2020

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Hi Ajit.  Thank you for the inquiry.  No, I'm not getting an error message when I try to open it, it simply does not open.  And I had already tried to rename the folder in that same location.  When I try to launch the program again, it doesn't launch, but a new folder named "My Digital Editions" appears, and the folder is empty. Is there something else to try? Thanks again.

Adam

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Adobe Employee ,
Dec 11, 2020

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Hi Adam,

Thanks for sharing the update.

I have sent you a private message and I would request you to get in touch with us directly so that we can look into the issue and assist you further.

Regards,

Ajit

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Community Beginner ,
Dec 11, 2020

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Hi Ajit.  By private message, do you mean email?

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Adobe Employee ,
Dec 11, 2020

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Hi Adam,

Please go to your Profile and at the top right corner you will see the inbox "message icon".

Regards,

Ajit

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New Here ,
Feb 14, 2021

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Ajit, i find out I have the same problem (posted few minutes ago). If you have a solution could you send a message to me as well? Thank you. 

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New Here ,
Dec 11, 2020

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it doesn't work at all.

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