Can not open the E-book

New Here ,
Jan 30, 2021

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I download the app, tried to open the e-book, but after it appears in library, it just loading for a long time, than tells me it is non-responding? What should I do? I asked for help by email, they sent me a new link, I tried to close and re-open app, delete old book, but it still not working 

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