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Can't authorise my adobe digital editions

New Here ,
Jul 13, 2019

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Hi I have been trying to login to authorise my ADE to enable me to read borrowed ebooks on my ereader.  I have tried to do this over the last 12 Months and have now given up.  I am not great at doing this so I need help now to try and login to authorise so I can actually use ADE.  The sign that comes up when I try to login is "incorrect login or password for the selected ebook vendor. Please try again."

Help me please

Debbie

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Can't authorise my adobe digital editions

New Here ,
Jul 13, 2019

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Hi I have been trying to login to authorise my ADE to enable me to read borrowed ebooks on my ereader.  I have tried to do this over the last 12 Months and have now given up.  I am not great at doing this so I need help now to try and login to authorise so I can actually use ADE.  The sign that comes up when I try to login is "incorrect login or password for the selected ebook vendor. Please try again."

Help me please

Debbie

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Jul 13, 2019 0
Adobe Community Professional ,
Jul 13, 2019

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Try the forum for ADE.

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Jul 13, 2019 0
Adobe Employee ,
Jul 15, 2019

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Hey Debbie,

You can refer to this help article Digital Editions Help | Authorizing and de-authorizing Adobe Digital Editions  and see if that helps.

For further assistance moving your query to Adobe Digital Editions​ space.

Thanks,

Akanchha

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Jul 15, 2019 0
New Here ,
Jul 27, 2019

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It is most likely because Debbie is using two-factor authentication for the Adobe login which ADE can't handle and isn't mentioned anywhere in the ADE Guides.

@Akanchha: Please udpate the guides to mention that two-factor authentication has to be disabled when authorizing/de-authorizing devices in ADE (at least with an Adobe ID).

debbiek42562338​ Try to disable the two-factor authentication when authorizing ADE on an device (and enabling it again after). It worked for me.

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Jul 27, 2019 2
New Here ,
May 21, 2020

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I know this is an old post but you are a champion,  I was pulling my hair out for 2 days with Adobe "support" team. I finally got it working after reading your post.  With the money they get from subscribers to their software you'd think they could hire a decent programmer to fix this issue by now...cheers again! 

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May 21, 2020 1
New Here ,
Jul 19, 2020

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@chrlanz THANK YOU, THANK YOU!!! I turned off two factor authentication and it worked straight away, you're a lifesaver

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Jul 19, 2020 0
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New Here ,
Sep 07, 2020

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Disabling multi-factor auth worked, but then I got a different error that I can only authorise using an account not already authorised with ADE (aka you can only authorise ADE on one of your devices only!!!).  I hate this app.  It's so restrictive, and doesn't follow modern processes eg having app passwords so you can login without disabling MFA.

 

It's so unusable.  For less techie people, how are they supposed to be able to work out what they need to do to be able to read a book they purchased on their ereader??

 

 

E0D4C_0-1599466639544.png

 

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Sep 07, 2020 0
New Here ,
Jul 10, 2020

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Turn off Two factor authentication in your Adobe login first. I agree with Chrlanz above

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Jul 10, 2020 0