Can't authorise my adobe digital editions

[debbiek42562338]

Hi I have been trying to login to authorise my ADE to enable me to read borrowed ebooks on my ereader.  I have tried to do this over the last 12 Months and have now given up.  I am not great at doing this so I need help now to try and login to authorise so I can actually use ADE.  The sign that comes up when I try to login is "incorrect login or password for the selected ebook vendor. Please try again."

Help me please

Debbie

[Bernd Alheit]

Try the forum for ADE.

[AkanchhaS]

Hey Debbie,

You can refer to this help article Digital Editions Help | Authorizing and de-authorizing Adobe Digital Editions  and see if that helps.

For further assistance moving your query to Adobe Digital Editions​ space.

Thanks,

Akanchha

[chrlanz]

It is most likely because Debbie is using two-factor authentication for the Adobe login which ADE can't handle and isn't mentioned anywhere in the ADE Guides.

@Akanchha: Please udpate the guides to mention that two-factor authentication has to be disabled when authorizing/de-authorizing devices in ADE (at least with an Adobe ID).

debbiek42562338​ Try to disable the two-factor authentication when authorizing ADE on an device (and enabling it again after). It worked for me.

[Imnotimpressed]

I know this is an old post but you are a champion,  I was pulling my hair out for 2 days with Adobe "support" team. I finally got it working after reading your post.  With the money they get from subscribers to their software you'd think they could hire a decent programmer to fix this issue by now...cheers again! 

[Terry86]

@chrlanz THANK YOU, THANK YOU!!! I turned off two factor authentication and it worked straight away, you're a lifesaver

[E0D4C]

Disabling multi-factor auth worked, but then I got a different error that I can only authorise using an account not already authorised with ADE (aka you can only authorise ADE on one of your devices only!!!).  I hate this app.  It's so restrictive, and doesn't follow modern processes eg having app passwords so you can login without disabling MFA.

It's so unusable.  For less techie people, how are they supposed to be able to work out what they need to do to be able to read a book they purchased on their ereader??

[tarzen777]

Turn off Two factor authentication in your Adobe login first. I agree with Chrlanz above