Can't authorize my computer to ADE

[Guest]

I created my Adobe ID so I could authorize my ADE programe to use an E-book I bought, but I cannot authorize. It keeps saying that the account or password is incorrect, but I can log in with my Id here on the web. Someone who knows how to fix it? I have checked for sure that the email and password is the same when I'm trying to authorize as when I log in here with my account.

[jesperb21227157]

I have the same problem...  hope someone can help??

[rachelf43170367]

I am also having this exact same problem! I came on here to see if anyone had the solution.

[rachelf43170367]

Hey all - I asked this question on another forum and was advised to try authorizing on a different wifi network. I took it home and tried it there, and it worked! Hopefully it will work for both of you as well.

[mm33741291]

I am having the same issue. running Windows 10.  I rebooted a few days ago, and now is not working again.  I also can log into ADOBE with no issues.  also having issues with on the e reader, asking to authenticate again.

[karll70586003]

in Win 10 deauthorization was not possible!!

in Android activate only one program, not several at the same time

[dylany77589807]

I had the same problem.

Then realised that I had Adobe's 2 factor authentication turned on. I had to log into my account at Adobe's website. Turned off 2 factor authentication. Then I was able to get ADE to register with my Adobe ID.

Root cause: Adobe haven't updated ADE to work with their 2 factor authentication function.