Here is the problem:
- I bought an acsm format book and can't add it to the library.
My error code is "Unable to download. Error getting License. License Server Communication Problem: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12"
- I thought ok, maybe by ADE version is too old, or having recently had to re-install all my Mac from a back-up, maybe something to do with it.
- so I downloaded and installed the latest version 4.5.9, but same exact problem.
- so I thought maybe I should de-authorize and re-autorize the computer. But the de-authorization does not work !!
The error message goes: "Unable to erase authorisation. Please try after some time." !! Seriously ?
What can I do to save my problem ? Main one being to add new books to the library but which could have something to do with my de-authorization issue.
Thanks in advance
Close all applications.
Press WINDOWS + R.
In the Open text box, type regedit and then press Enter. The Registry Editor opens.
In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
Remove the Adept Folder.
In the Confirm Key Delete dialog, click OK.
Close the Registry Editor.
Open Adobe Digital Editions and reauthorize..
quit Adobe Digital Editions.
Navigate to /Users/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Open Adobe Digital Editions and reauthorize.