I have a macbook pro and when I try to open an acsm file I get an error message. I read online to deauthorize and reauthorize ADE, however, I keep receiving a message that I cannot deauthorize and to try later. Does anyone know how I can deauthorize it? If not, how do I complete remove ADE from my mac so that if/when I reinstall it, it asks me to authorize, instead of pulling up my authorization info.
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I have exactly the same issue. Mac laptop. Have changed password to make sure there's no issue. I get a screen that says, "Cannot deauthorize, please try again later." ADE is totally inaccessible. Advice, please!
I get the same thing! Won't let me deauthorize.
Same issue with me. Still no suggestions??
I have the same problem with my PC. I tried to delete the adept key (as suggested in the support files) but it won't let me.